Facilities Dispatch at Hilton Grand Vacations

Winter Garden, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Jun, 26

Salary

0.0

Posted On

13 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Work Request Receiving, Dispatching, Work Order Tracking, Follow-up Calls, Data Entry, Time Allocation, Radio Assignment, Telephone Assignment, Timesheet Review, Report Generation, Productivity Focus, Efficiency Focus, Workload Communication, Customer Service, Time Management, Problem Solving

Industry

Hospitality

Description

We are seeking a dynamic, proactive individual that is self-motivated and seeking long term growth potential at our breathtaking resort! What will I be doing? As a Facilities Dispatcher, you would be responsible for performing your position's responsibilities and driving company success through performing the following tasks to the highest standards. Your duties include, but not limited to: * Receives incoming work requests via telephone, email, radio, or Asgard. * Dispatches work requests to facilities team members. * Tracks work order requests for timely completion. * Conducts follow-up calls to members, owners, and guests regarding submitted work requests. * Enters all work request information into Asgard, allocating time and parts. * Assigns radio and telephones to team members and retrieves at the end of shift. * Reviews daily time sheets and enters all tasks performed. * Responds by email to housekeeping requests when work is completed. * Provides office support to managerial staff and generate reports as requested. * Focuses on the productivity and efficiency of the team completing work orders. * Communicates with supervisors on workloads and special tasks by other departments. Qualifications What we are looking for... Hilton Grand Vacations is an authority in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth! At the core of our company’s success are our Team Members. To fulfill this role optimally, you must possess the following minimum qualifications and experience: * High School diploma/GED or equivalent experience * A minimum of one (1) years of administrative experience in related field required. It would be helpful in this position for you to demonstrate the following capabilities and distinctions: * Computer proficiency in Microsoft Word, Excel and Outlook. * Excellent customer service skills. * Proficient in time management; the ability to organize and manage multiple priorities. * Ability to take initiative and effectively adapt to changes. * Recognizes an emergency situation and takes appropriate action. * Able to establish and maintain a cooperative working relation. * Able to use good judgment; work independently, with minimal direction. * Strong analytical and problem solving skills. * Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes. * Performs well with frequent interruptions and/or distractions. Extraordinary People, Exceptional Benefits: * Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision * Recognition Programs and Rewards * Travel Discounts Program * Outstanding Paid Vacation Program and Paid Sick Days * Employee Assistance Program that supports your physical and mental wellbeing * 401(k) program with company match * Tuition reimbursement programs * Employee Stock purchase program * Numerous learning and advancement opportunities * And more! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Responsibilities

The Facilities Dispatcher receives incoming work requests via various channels, dispatches them to team members, and tracks them for timely completion, while also conducting follow-up calls with stakeholders. Duties also involve entering detailed work request information, managing team communication tools, reviewing time sheets, and providing essential office support and reporting to managerial staff.