ABOUT THE COMPANY:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.
Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

COMPETENCIES/REQUIREMENTS:

• Electrical qualifications essential.
• Strong building maintenance work skills and knowledge.
• Polite, welcoming and have a friendly manner with fluent English.
• Full Driving Licence.
• Awareness of Health, safety & security issues

ABOUT THE ROLE:

Role Purpose:
To provide a facility management service to our Clients Commercial Offices / Local Authority Sites. The role is to provide services & duties to maintain their building facilities in consistent, ready-to-serve conditions by rigid adherence to work generated from requirements & requests. To react & generate work orders within stipulated timeframes to ensure maximum Customer Service is achieved for operations.

KEY RESPONSIBILITIES:

• Ensure Safe Systems of Work are issued and adhered to for all activities.
• Responsible for ensuring all self-delivery PMs are completed safely, on time and in compliance with statutory obligations.
• Accountability for ensuring statutory maintenance is at 100% compliance in their region.
• Develop and maintain good relationships with internal and external OCS and client colleagues.
• Point of escalation for Facilities Regional Manager.
• Respond to calls logged with the facilities helpdesk. Investigate the nature of the problems and seek a speedy resolution.
• Be available for an on-call rota system with the onsite facilities team.
• To be able to work in a flexible manner within the role & to exhibit a fundamental interest in achieving the complete functionality of the buildings, looking & thinking out of the box to ensure no problem or defect goes undetected.
• To undertake repairs, maintenance, service & new works throughout the premises such as fix/hang pictures, notice boards, replace damaged ceiling tiles, replace light bulbs etc.
• Act as Contractor service point of contact & Coordinate Contractor access. Carry out contractor inductions & issuing of work permits.Report to and take direction from the site and contract facilities teams.