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Facilities Executive - Soft Service & User Experience (Petaling Jaya) at Sepadu Group

Petaling Jaya, Selangor, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

15 Oct, 26

Salary

0.0

Posted On

17 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Facilities Management, Customer Service, Communication Skills, Vendor Management, Cleaning Operations, Pest Control, Indoor Plant Management, Mailroom Coordination, Inventory Control, Event Support, Data Consolidation, Service Improvement, Compliance, Cost Control, Front-of-House Support, Stationery Management

Industry

Facilities Services

Description

Job Purpose To manage soft services operations (cleaning, pest control, indoor plants, mailroom, stationery, pantry and front‑of‑house support) and ensure a high‑quality workplace experience for all users. Key Responsibilities Plan and supervise daily and periodic cleaning activities according to the agreed frequency table and standards; conduct inspections and drive service improvements. Coordinate pest control services, ensuring correct service frequency, safe chemical use and compliance with local regulations and requirements. Manage indoor plant service (appearance, health, replacement, pest prevention) according to agreed scope and schedule. Coordinate mailroom and courier services, ensuring timely pick‑up/delivery, handling of issues/claims and use of relevant systems. Manage stationery and pantry supplies ordering, inventory and cost control, ensuring alignment with standards and no single‑use plastics where possible. Support reception/front‑of‑house standards, meeting room readiness and event support activities. Collect and consolidate soft‑services data (consumption, issues, incidents) for monthly reporting to FM Manager. Requirements Degree in Hospitality, Business Administration, Facilities Management or related field. 2–4 years' experience in soft services/FM operations in office or hospitality environment. Strong customer service orientation and communication skills. Experience managing vendors/cleaning contractors is an advantage.

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Responsibilities

The Facilities Executive will manage soft services operations to ensure a high-quality workplace experience. Key responsibilities include planning cleaning activities, coordinating pest control, managing indoor plants, and overseeing mailroom services.