Facilities Helpdesk Administrator at Colten Care

, , United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

25 Jun, 26

Salary

28000.0

Posted On

27 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Facilities Management, Helpdesk Coordination, CAFM System, Reactive Maintenance, Planned Maintenance, Stakeholder Communication, Administrative Support, Health And Safety, Asset Management, Reporting, Coordination, Organization, Proactivity, Attention To Detail, System Confidence

Industry

Hospitals and Health Care

Description

Job Title: Facilities Helpdesk Administrator Location: Colten House, Ringwood BH24 3FE Salary: £28,000 Full time, 40 hours per week, Monday-Friday Introduction We are looking for a proactive and organised Facilities Helpdesk Coordinator to support the delivery of maintenance services across our care home portfolio. This is a key role ensuring reactive and planned works are effectively managed, with clear communication and a high standard of service. About the Role This is a busy and varied role where you will coordinate reactive and planned maintenance through the CAFM system, acting as a central point of contact for Home Managers, Facilities Managers, and service providers. Key responsibilities include: Managing reactive work orders end-to-end, including triage, assignment, updates, and communication with stakeholders Supporting the scheduling and coordination of PPM activities and wider maintenance planning Building strong relationships with Home Managers, care home teams, and contractors, ensuring timely updates, compliance, and a high standard of service Providing administrative support across Facilities and Health & Safety, including meetings, reporting, contractor coordination, and CAFM system support You will also support the Director of Facilities Management and wider team with administrative tasks, assist with asset management and system development, organise and minute key meetings, and deputise for the Helpdesk Assistant Manager when required. Occasional travel across Hampshire, Sussex, Dorset, and Wiltshire may be required. About You You will be highly organised, able to manage multiple priorities, and confident communicating with a range of stakeholders. You will take a proactive approach and be comfortable working in a fast-paced environment. You will ideally have experience in a facilities, helpdesk, or coordination role, strong administrative skills, and confidence using systems (CAFM experience desirable). A flexible, team-focused attitude and attention to detail are essential. About Us We’re an award-winning, family-owned and independent care home group with an outstanding reputation across the industry. Alongside our established care portfolio, we are growing our land and property development arm to support new care and residential opportunities. Our property and development team plays a vital role in ensuring our own commercial investments are well-managed, compliant and performing strongly, while also helping shape the next phase of our growth. We offer a supportive, collaborative environment where you’ll be encouraged to develop your skills, gain exposure to the development side of the business, and make a real, tangible impact.

Responsibilities

The Facilities Helpdesk Administrator will coordinate reactive and planned maintenance activities using the CAFM system, serving as the main contact point for managers and service providers. Key duties include managing work orders end-to-end, supporting maintenance scheduling, and providing essential administrative support across Facilities and Health & Safety functions.