Facilities Implementation Specialist

at  AMOpportunities

WHO WE ARE:

AMOpportunities is the pioneer of CTaaS, Clinical-Training-as-a-Service, and the preferred clinical training provider for healthcare trainees worldwide. Our platform provides a comprehensive solution to clinical training capacity and access issues. Through our software and services, hospitals can earn revenue and attract new talent without expending additional resources. Educational institutions can benefit from our software and services too with guaranteed U.S. training which meets their unique curriculum requirements and allows for expanded student enrollment.
The creation of this unique software and our services is inspired by the growing global shortages of healthcare professionals. We’re changing the future by providing a learning model that empowers healthcare trainees to learn and work anywhere. Over 3,200 medical trainees have benefited from our 250+ clinical experiences. We’re breaking down traditional borders and building the future of healthcare education.

SKILLS:

• Strong communication skills with the capacity to communicate well internally and externally across both verbal and written channels
• Ability to investigate and engage the correct contacts at large healthcare institutions via phone, email, or in-person visit
• Comfort with cold-calling and “working to a yes” on the phone and through follow-up email with hospital contacts
• An active listener who can absorb information and question effectively
• Adaptable to change in a dynamic workplace
• Strong organizational skills with meticulous attention to detail and managing and prioritizing multiple tasks and projects
• Skillful in process building, data collection, standardization, and upkeep
• Can navigate contract approval processes (in collaboration with Company counsel) successfully at large institutions
• Self-starter with the ability to set and achieve goals without daily supervision
• Problem solver with a high sense of urgency and self-confidence as the environment is results-oriented

EDUCATION & EXPERIENCE:

• Experience communicating with medical professionals and previous healthcare experience (clinical or medical education a bonus)
• Experience working through complex approval/contracting processes with multiple stakeholders
• Experience with data collection, organization, and upkeep
• Experience with a CRM preferred (HubSpot a bonus)
• Experience process building, implementing, and training on new processes
• Experience navigating hospital/institutional bureaucracy to find solutions with a problem-solving mindset
• Experience/skills in cold-calling or comfortable with calls, sometimes to contacts who have to be won over
• A bachelor’s degree or higher in a healthcare related area, or a minimum of three years of experience in a relevant field
• This is a midlevel Independent Contributor position with the ability to grow to a management position over time with success

ESSENTIAL FUNCTIONS:

• This role requires calling hospitals, physicians, and their team on the phone or via video conferencing
• This role requires investigation and problem solving: many hospitals do not clearly list the process of obtaining an affiliation agreement on behalf of a school. A successful candidate would be comfortable deploying basic investigative tactics like searching websites, cold-calling departments, relying on referrals, etc. to determine the process
• Writing strategic emails that hold weight. Content must be engaging and appropriate to the hospital administrator/leadership audience
• Building and maintaining strong relationships with appropriate hospital/facility personnel to ensure customer satisfaction and success
• Developing an understanding of school, student, preceptor, and hospital challenges and demonstrating a positive, proactive, solution-based approach to resolving and/or anticipating challenges
• Composing detailed and understandable program process documentation for each hospital or facility
• Developing processes, checklists, or flow-charts for standardized approach of hospitals for affiliation agreement implementation and management
• Through proactive outreach: developing a standardized dataset of hospitals, their affiliation agreement & credentialing processes, and relevant contacts
• Collaborating closely and developing strong working relationships with other AMO team members
• Coordinating documents – reviewing, organizing, and confirming documents submitted by medical trainees
• Growing and maintaining a knowledge base of healthcare, medical education, and our evolving products and services
• Supporting the onboarding and re-onboarding of programs onto AMO’s platform, and the development of programs for AMO’s Network Development Services product
• Collaborating on department projects aimed at streamlining processes, engaging our audience of prospective and/or current clinical sites, and fulfilling data-driven goals and KPIs
• Other duties as assigned