WHAT WE NEED:

A high performing energic facilities professional to take join our London team and grow into a leadership role responsible for multiple High performing buildings and teams. They should have Managing agent experience and be able to hit the ground running. They must be willing to lead from the front and the need to be hands on to get things done. We pride ourselves on a brilliant service so time management and the ability to work under pressure and prioritise works are an absolute must. Real opportunity to grow with a great company who has endless examples of promoting and growing talent.

KEY ACCOUNTABILITIES

• Ensure the cost-effective provision of agreed Facilities Management services for the Landlord(s), as required.
• Lead the procurement of & subsequently manage the provision of all relevant in scope FM services, ensuring optimum service standards from internal/external sources.
• Own the forecasting, and then subsequently monitor and control budgets, ensuring costs are properly allocated against the respective property schedule, contained within agreed levels, and corresponding reports provided as required.
• Ensure compliance with all statutory and internal obligations applicable to the ongoing occupation, operations and maintenance (including project work) of the Property/Properties.
• Maintain, establish and develop appropriate relationships and communication channels with all tenants and other stakeholders (including members of the public, colleagues, line manager and client representatives) to ensure that service levels are maintained and improved having regard to relevant budgetary constraints.
• Lead, manage and develop relationships with suppliers to ensure compliance with contracts and continued delivery of agreed services.
• Ensuring all building services and life safety systems are maintained within relevant scheduled frequencies and inspections deadlines.
• Contribute towards the marketing of the Property/properties, monitoring and managing digital and other media where necessary.
• Identify and collate training and development needs for members of the AP FM team within the property/properties to ensure a high level of competence and knowledge within the team, as well as their personal development within the company. In particular, focus on supplier management and KPIs, tenant liaison and relationships and building specific policies and procedures.
• Ensure that members of the FM team fully understand their role(s) and carry out regular operational reviews with both individuals and the team, focussing efforts to ensure the systems are kept up to date and delivering a high performing team.
• Monitor the progress and performance of the FM team in the property/properties and work in conjunction with line management, HR and other colleagues as necessary to resolve.
• Identify, propose and develop environmental and sustainability opportunities for implementation, setting objectives and monitoring progress.
• Represent the company as a key contact for the client(s), tenants, suppliers and other stakeholders within the property/properties for which the FM is responsible.

To establish, develop, control and manage, on behalf of the Landlord, the services and operations to a large (landmark) property, or sub-regional portfolio of properties (provided to all tenants). To ensure compliance with all statutory regulations, internal policies and procedures, and best practices in the continued delivery of services in that property (those properties).