QUALIFICATIONS AND EXPERIENCE

• Hold an Engineering or Technical qualification and have experience of managing technical service delivery for facilities hard and soft services.
• 5 years’ experience in hard and soft services facilities management, or qualification.
• People management skills and the ability to communicate at all levels
• PC Literate – Word, Excel, PowerPoint
• Ability to work as part of a team to provide exceptional levels of internal and external customer service
• Ability to work to tight deadlines and exceed SLA
• Knowledge and awareness of the Facilities Management industry
• Commercially aware
• Good HSE understanding and appreciation
• Experience of delivering technical services and projects on time
• Experience of working in a manufacturing/production environment
• Practical experience in working with supply partners to deliver a seamless, integrated service

RESPONSIBILITIES AND DAILY ACTIVITIES:

• Ensuring compliance with legislative, Client and CBRE Quality, Health, Safety and Environmental requirements at site(s).
• Work with multi-site Facilities Manager to coordinate local client and CBRE budgets / forecasting and report any out-of-line situations
• Approve invoices; goods received notes and statements for payment purposes
• Primary focus on delivery of all FM Operations SLA’s in accordance with KPI & Output measurements
• Co-ordinate with operations team and third-party suppliers to deliver service level agreements
• Support/Monitor 3rd party maintenance supplier activities when required and report any corrective works arising
• Work with local/central/third party project manager(s) to ensure fully integrated FM/projects delivery
• Report all accidents, occupational illnesses and emergencies in relevant books/documentation within 12 hours of initial report.
• Ensure all contractors, under sphere of control, operate within appropriate QHSE processes and client HSE standards
• Conduct monthly self-assessment SLA checks in support of quarterly contract performance requirements
• Create and validate site procedures to ensure aligned to Honeywell standard
• Responsible for the image and visual standards of the site/s taking ownership of any issues or concerns
• Maintain a motivated team by management and personal development of all local based staff
• Provision of strong upward and downward communications within the team
• Take ownership and understand customer requirements and be able to demonstrate the ability to close out concerns and ensure customer is kept always appraised
• Coordinate operational delivery within designated site area which includes but not limited to: Cleaning, Catering equipment, Security equipment, Technical Services & Specialist Sub Contractors
• Ensure that the Computerised Maintenance Management System (CMMS) is used to capture all Planned Maintenance, Reactive Maintenance and General Work Requests for the site
• Maintain and manage asset registers, maintenance plan and the site Capital Budget Plan for facilities related assets.
• Coordinate out of hours support service for the location(s) when required
• Developing partnering relationships with key client/s in the location
• Delivery of “One Team” methodology within location
• Close liaison with Central support team to promote a consistent professional image of CBRE image and brand
• Completion of all required reporting (client and CBRE), monthly mandatory presentation meeting delivered to on/off site CBRE & client management
  In addition to the above-mentioned tasks, the Technical Facilities Manager will actively seek further scope increases & responsibility’s adding to the site SLA (service level agreement) using the change control process