PLEASE NOTE IN REGARDS TO LOCATION THIS ROLE CAN BE BASED ANYWHERE AND TRAVEL WILL BE REQUIRED ACROSS BIRMINGHAM, MIDLANDS AND WALES

Working hours: Minimum of 35 hours per week
Interview Date: To be confirmed
Working within a small geographically based team, you will be responsible for all statutory compliance matters including periodic inspections and repairs, supplier performance, reporting, budgeting, providing professional advice and keeping track of any changes in best practise, industry standards & legal requirements.

KEY RESPONSIBILITIES:

• Manage all statutory compliance issues for the property portfolio within your assigned geographical area. This includes instructing periodical inspection and testing, resolving access matters, customer complaints & queries, seeking quotations for remedial works, invoice and cost management, providing compliance reports, providing professional advice to customers, liaising with managing agents and keeping track of any changes in best practise, industry standards & legal requirements for the portfolio
• Manage the day to day running of assigned contracts to ensure the highest levels of performance by our suppliers using standard methods such as key performance indicators, service levels, supplier review meetings, management information, risk registers and complaint and escalation procedures
• To work within the Property team KPIs and Service Levels, to achieve predetermined targets and to be monitored against these targets
• Ensure that the Property database is always accurate and updated to ensure visibility of compliance status across the organisation
• Prepare annual compliance charge budgets to assist customers with annual budgeting in relation to forthcoming periodical inspections and remedial works

TO BE SUCCESSFUL IN THIS ROLE YOU WILL HAVE;

• A proven record in facilities management, statutory compliance and supplier management for a mixed commercial and domestic portfolio
• A degree or equivalent in a property related discipline
• Strong interpersonal skills with previous successful experience in managing and developing client relationships
• Experience in data inputting, data and information analysis, reporting and the ability to present findings in a concise and meaningful manner, both oral and written (including report writing). The ability to communicate proactively at all levels with confidence and maturity