Velway is a national property and compliance company delivering high-quality facilities management across a diverse range of properties in the UK, including, but not limited to, commercial offices, retail, leisure and residential accommodation.
We are a rapidly growing company with a head office based in the grounds of Nostell Priory, Wakefield.
At Velway, we are passionate about developing individuals and supporting career progression. Our structure is designed around progressional growth, offering the right candidate clear opportunities to advance and grow alongside the company.
We are now seeking an experienced National Facilities Manager to join our team.
More information on the company can be found at: www.velway.co.uk

THE INDIVIDUAL

The ideal candidate will be an enthusiastic and professional Facilities Manager with experience across multiple sectors. You will bring a strong background in service delivery, compliance, and financial management, with the ability to operate effectively across multiple accounts.

We are looking for someone who:

• Has experience in all elements of facilities management.
• Understands building safety requirements and compliance.
• Is highly organised, adaptable, and passionate about customer service.
• Has experience in managing budgets and invoicing.
• Wants to grow with Velway and play an active role in the development of our services and reputation.

ESSENTIAL SKILLS:

• 3+ years’ experience in a similar facilities management role.
• Experience across multiple sectors (commercial, retail, residential).
• Knowledge and practical experience of both hard and soft FM service delivery.
• Strong understanding of compliance and property management.
• Experience in liaising with all levels of stakeholders, from landlords and managing agents to tenants.
• Strong commercial acumen with experience in reviewing budgets and preparing future costings.
• Excellent customer service and communication skills.
• Flexibility to travel nationwide and adapt to business needs.
• Proficiency in IT systems, including Word, Excel, Outlook, and CAFM software.

DESIRABLE SKILLS:

• Technical knowledge of FM systems and compliance.
• Experience building or customising CAFM platforms.
• Leadership or mentoring experience.

The successful candidate will work closely with the senior management team to drive operational delivery across multiple sectors.

Key responsibilities include:

• Acting as the primary point of contact for clients and ensuring service excellence across all accounts.
• Managing the delivery of all planned, reactive, and compliance works through Velway’s FM Helpdesk and CAFM system.
• Reviewing annual budgets and proposing costings for the next contract term.
• Reconciling contractor invoices and ensuring accurate billing.
• Ensuring all works are delivered within agreed cost schedules, gaining client approval for variations.
• Overseeing compliance documentation and coordinating remedial works.
• Carrying out scheduled monthly inspections and reporting findings in line with client requirements.
• Holding service review meetings with clients and suppliers to maintain strong relationships.
• Supporting building safety obligations, including contributing to the Building Safety Case where required.

While primarily office-based, the role requires travel to client sites throughout the UK. All travel will be subsidised by the company.