Facilities Manager at Wasael Property Management

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

22 Mar, 26

Salary

0.0

Posted On

22 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Relationship Management, Crisis Management, Problem Solving, Communication Skills, Interpersonal Skills, Attention to Detail, Organizational Skills, Budget Management, Technical Knowledge, Team Leadership, Service Delivery, Health and Safety Compliance, Performance Evaluation, Proactive Mindset, Stakeholder Management, Analytical Thinking, Initiative

Industry

Facilities Services

Description

Job Purpose The Facilities Manager is responsible for ensuring client requirements for facilities management services are met or exceeded in terms of service quality, technical compliance, and budget control. This role oversees end-to-end service delivery, manages client relationships, leads in-house teams, and coordinates third-party contractors across assigned properties. Key Responsibilities Client and Service Management Ensure client satisfaction across facilities services including landscaping, water treatment, pest control, and technical services. Act as the primary point of contact for clients and client representatives. Respond promptly and effectively to urgent client requests and operational issues. Provide clear explanations to clients regarding planned technical works and expected outcomes. Maintain accurate and timely reporting to clients and the Operations Manager. Operations and Technical Management Oversee daily operations and general upkeep of assigned properties in compliance with health, safety, and legal requirements. Manage in-house technical teams responsible for HVAC, electrical, hydraulic, and mechanical systems. Supervise and monitor the performance and quality of work delivered by third-party contractors. Collaborate with the Third-Party Services Department to evaluate contractor performance and implement service improvements. Schedule and oversee preventive and corrective maintenance programs for all assigned properties. Identify, prioritize, and resolve technical and service issues based on criticality and client impact. Financial and Budget Management Manage and control property budgets to ensure no overspend against approved allocations. Oversee multiple property budgets ranging from AED 5,000,000 to AED 10,000,000. Approve procurement requests and ensure availability of spare parts and materials as required. Leadership and Administration Lead and manage direct and indirect reports, ensuring effective team performance. Support development and performance improvement of internal teams and service providers. Perform additional duties as assigned by the Operations Manager. Scope of Responsibility Properties Managed: 7 Budget Responsibility: AED 5,000,000 – AED 10,000,000 per property Direct Reports: Minimum of 2 Indirect Reports: In-house teams and contractors Clients Managed: Limited portfolio of key clients Qualifications Education Bachelor’s Degree in Engineering from a recognized university Certified Facilities Manager (CFM) or equivalent certification preferred Valid UAE Driver’s License Experience Minimum 4 years of experience in facilities management with strong client management, budget control, and service delivery responsibilities OR Minimum 4 years of experience in technical building services or facilities management soft services in a supervisory role Knowledge Requirements Building systems and technical installations Facilities management operations Contractor and supplier performance evaluation Property budget management Health, safety, and compliance standards Skills Strong client relationship and stakeholder management skills Crisis management and problem-solving abilities Proactive and solution-oriented mindset Strong communication and interpersonal skills Ability to work independently and manage multiple priorities High attention to detail and organizational skills Core Competencies Managerial Competencies Customer Orientation Initiative Attention to Detail Decisiveness Integrity Teamwork Functional Competencies Analytical and Logical Thinking Relationship Building Self-Confidence Achievement Drive Organizational Commitment Key Performance Indicators (KPIs) 100% compliance with approved property budgets Client satisfaction across managed contracts Effective planning and execution of annual preventive maintenance programs Compliance with health, safety, and regulatory requirements Job Challenges Gaining client and client representative trust and acceptance Managing high-pressure environments with continuous client demands Balancing corporate procedures with client expectations Maintaining service quality under tight timelines and budgets

Responsibilities

The Facilities Manager oversees service delivery and client relationships while managing in-house teams and third-party contractors. They ensure compliance with health, safety, and legal requirements while maintaining client satisfaction and budget control.