JOB SUMMARY:

Wireless DNA is seeking a highly organized and proactive Facilities Manager to oversee all aspects of our retail facilities and operations. This role is responsible for managing lease administration, vendor relationships, operational compliance, and health & safety processes across our national retail footprint. The Facilities Manager will also act as the primary liaison between our corporate office and retail locations, ensuring smooth day-to-day operations and consistent policy implementation. This role requires a strong problem solver who can operate at both a strategic and detailed level, managing multiple projects simultaneously while ensuring compliance, efficiency, and cost-effectiveness.

SKILLS AND QUALIFICATIONS:

• Experience: 7-8 years of experience in facilities management or a related field, with proven experience in lease management and contract administration.
• Education: Bachelor’s degree in business administration, facility management, or a related field.
• Knowledge: Understanding of health and safety regulations, lease agreements, and the ability to manage relationships with landlords, contractors, and external counsel.
• Technical Skills: Proficiency with office productivity tools such as MS Office (Word, Excel, PowerPoint), knowledge of lease management software, and familiarity with project management tools (e.g., Monday.com, Jira).
• Communication: Excellent communication and negotiation skills to interact with landlords, vendors, legal teams, and other stakeholders.
• Problem-Solving: Strong problem-solving skills and the ability to anticipate issues before they arise, especially in the areas of contracts, legal compliance, and operations.

Lease & Landlord Management

• Manage the end-to-end lease lifecycle, including renewals, amendments, assignments, and documentation.
• Serve as the primary liaison with mall management and landlords regarding lease negotiations, retrofits, renovations, and expansions.
• Ensure all lease agreements and retrofit projects comply with local regulations and company standards.
• Coordinate with senior leadership on location strategy, expansion decisions, and contractual implications.
• Administer and maintain all contracts related to facilities (e.g., leases, maintenance agreements), including signing, distribution, filing, and renewals.
• Work closely with external legal counsel for documentation review, billing approvals, and compliance with legal protocols.

Facility Operations & Loss Prevention

• Monitor and manage facility-related needs including maintenance, repairs, and upgrades across all retail locations.
• Conduct periodic onsite facility audits to assess adherence to operational standards and workplace safety regulations.
• Lead investigations related to theft, fraud, or security incidents in partnership with HR, store managers, and legal teams.
• Ensure timely documentation and reporting of incidents for internal records, insurance, and law enforcement.
• Implement and support store-level loss prevention measures and risk mitigation strategies.

Store Operational Support & Internal Communication

• Act as the primary operational point of contact for retail locations for policies, support, and issue resolution.
• Respond to store escalations, including compliance, safety, or operational challenges.
• Oversee the coordination of backend system setup and onboarding processes for new store launches or renovations.
• Manage internal tools and resources for communication, SOPs, and procedural updates.
• Maintain and update employee login records across systems (CHAMP, Dayforce, RQ, Email, etc.).
• Collect, verify, and organize operational records from all retail locations.
• Support training initiatives by hosting operational and product webinars for new store teams.
• Generate and distribute reports on store performance, compliance, training progress, and lead generation.

Health & Safety Compliance

• Ensure retail locations comply with workplace health and safety standards through regular audits and process reviews.
• Address health and safety incidents including thefts, robberies, or other emergency situations.
• Collaborate with HR and legal teams on safety reporting, documentation, and enforcement of compliance procedures.
• Assist in insurance claim documentation related to health, safety, or facility-related incidents.
• Ensure compliance with workplace health and safety regulations, conduct audits, and address any safety concerns in collaboration with HR and legal teams.