A successful university campus is about so much more than buildings. It’s about the environment, the atmosphere and the people – creating that sense of home that will help students feel safe, secure, and help them thrive. At UPP, we understand just how important this is and that’s why at each of the universities we partner with we have a dedicated onsite team offering a range of facilities management services designed to support the safety of the building and ensure students enjoy a high quality of life throughout their stay.
Here at UPP we currently have an opportunity for a Facilities Officer to join our team in Wood Lane, West London.
This is a permanent, zero hours position. The hourly rate is £13.89.
The Facilities Officer will provide a range of support to the residence’s management team and assist with the provision of a suitably equipped and customer centred, secure environment for residents to live and to study in accordance with the license agreement.

Role responsibilities include:

• Carry out regular patrols of the residence and grounds, reporting any security/safety issues
• Monitor and control health, safety and maintenance standards within residence and grounds
• Respond effectively to fire alarm activations and liaise with the emergency services
• Monitor the signing in and out of all guests, visitors and contractors
• Complete help desk forms for reactive maintenance and pass to the relevant persons
• Deal with queries and complaints in an efficient, professional and courteous manner
• Complete all necessary reports including incident reports, noise reports, accident reports and others as required
• Monitor the conduct of students, encouraging reasonable and fair behaviour, reporting any breach of the Code of Conduct and license agreement to the duty warden/tutor and residence manager as appropriate
• Liaise, as necessary, with other Facilities officers, university clients, sub-contractors, UPP Residential staff and residents and conference delegates

We truly care about the experience of our residents and invite you to join our friendly team and help make a positive difference to students living away from home in our accommodation.
We are looking for you to have worked in a similar role and environment and have great communication and organisation skills, along with an attention to detail and the passion to do a great job.
You will also be flexible to work (with notice) additional hours when the needed, especially during the main student arrival and departure weekends.
In return, we are offering a fun and interesting environment to work in with a competitive salary and a great benefits package which includes access to our UPP Rewards portal, offering discounts from a variety of retailers, restaurants gyms and more.
Our people are at the heart of how we operate and we welcome everyone who shares our values, regardless of background or identity.
Valuing our differences is what makes UPP a growing success and allows everyone to come to work feeling valued and supported.
We are an inclusive, flexible and supportive employer who is committed to investing in our people through training and development; and we are proud this is recognised through our Investors in People Gold award.
We are a team of people with energy, pace and passion; if that sounds like you, apply today

• Carry out regular patrols of the residence and grounds, reporting any security/safety issues
• Monitor and control health, safety and maintenance standards within residence and grounds
• Respond effectively to fire alarm activations and liaise with the emergency services
• Monitor the signing in and out of all guests, visitors and contractors
• Complete help desk forms for reactive maintenance and pass to the relevant persons
• Deal with queries and complaints in an efficient, professional and courteous manner
• Complete all necessary reports including incident reports, noise reports, accident reports and others as required
• Monitor the conduct of students, encouraging reasonable and fair behaviour, reporting any breach of the Code of Conduct and license agreement to the duty warden/tutor and residence manager as appropriate
• Liaise, as necessary, with other Facilities officers, university clients, sub-contractors, UPP Residential staff and residents and conference delegate