Facilities Service Owner at Liberty Group Limited

, , Netherlands -

Full Time

Start Date

Immediate

Expiry Date

17 Jan, 26

Salary

0.0

Posted On

19 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Conflict Resolution, Operations Management, Maintenance Management, Communication Skills, Occupational Health And Safety, Programme And Project Management, Safety And Security Management, Written Communication, Analytical Thinking, Organisation And Attention To Detail, Interpersonal Effectiveness, Relationship Management And Networking, Stakeholder Engagement And Management, Teamwork And Cooperation, Problem Solving And Analysis, Communicating With Impact

Industry

Insurance

Description

Insurance and Asset Management is best positioned to provide comprehensive investment and asset management offerings, as well as insurance solutions, to our African clients. Our goal is to meet our clients’ financial needs by offering holistic advice and competitive solutions during significant transition points in their lives. With our expertise in the Standard Bank Group, we are uniquely equipped to serve the financial needs of African clientele seeking trusted guidance on investment, insurance, and asset management solutions. In fact, we go far beyond what you’d expect from financial services – all to make sure our clients have seamless access to a comprehensive range of services, through a pioneering digital ecosystem.Purpose Under general direction of the Regional Facilities Manager, organizes, monitors, and supervises facility operations; asset preservation, soft services, hospitality, on demand requests and/or customer relations. Minimum Experience 2 - 3 years experience in a similar environmentMinimum Qualifications Higher Certificates and Advanced National (Vocational) Certificates [NQF Level 05] in Hospitality, Tourism, Travel, Gaming and LeisureProcess Accountable for own work quality, standards and outputs related to policies, procedures and defined processes. Proactively identify problems, apply known solutions and escalate more difficult problems. Plan for task execution and adjust priorities against an established plan. Ensures all customer requirements are timeously attended to. Champion of the agenda of creating a world class facility in relation to customer experience. Ensure that remedies are closed timeously according to service matrix. Execute on projects including sustainability projects within budget and timeline. Enable Liberty growth contribution by improving capabilities aligned to business requirements. Customer Executes activities to ensure customer service delivery that meets or exceeds customer expectations aligned to Treating the Customer Fairly (TCF) principles. Ensuring that all ad-hoc hospitality and on demand requests are timeously attended and issues resolved timeously while keeping customers and/or stakeholders always informed about progress. Finance Adhere to specified standards, policies and procedures to prevent potential losses/wastage. Ensure business unit meets budget on target deliverables and delivers within budget. Review invoices and quotations before handing to facilities administrator for processing to ensure cost effectiveness. Provide facilities administration with input on outstanding quotations and invoices to update tracking schedule. Learning and Growth Contribute positively to own area-specific knowledge improvement. Governance Comply to set governance and compliance procedures and processes related to an area of work and continuously identify, rectify and escalate risks where necessary. Technical Competencies Conflict Resolution (Basic) Operations Management (Basic) Maintenance management (Basic) Communication skills (Fundamental) (Basic) Occupational Health and Safety (Basic) Programme And Project Management (Basic) Safety and security management (Basic) Written Communication (Basic) Behavioural Competencies Analytical Thinking (Basic) Organisation and Attention to Detail (Basic) Interpersonal Effectiveness (Basic) Relationship Management and Networking (Basic) Stakeholder Engagement and Management (Basic) Teamwork and Cooperation (Basic) Problem Solving and Analysis (Basic) Communicating with Impact (Basic) Entrepreneurial and commercial thinking (Basic) Insurance and Asset Management (IAM) is an equal opportunity employer and are committed to creating an inclusive environment for all employees. As part of our commitment to Diversity, Equity and Inclusion, we encourage applications from people with disabilities.

Responsibilities

The Facilities Service Owner organizes, monitors, and supervises facility operations, ensuring customer requirements are met in a timely manner. They are responsible for executing projects, including sustainability initiatives, within budget and timeline.