Facilities Services Manager at WTW CO

City of London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

20 Sep, 26

Salary

0.0

Posted On

22 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Facilities Management, Vendor Management, Contract Management, Office Operations, OHS Compliance, Project Management, Budgeting, Stakeholder Management, ESG Data Collection, Event Planning, IT Coordination, AV Troubleshooting, Space Planning, Sustainability Initiatives, Business Continuity Planning, Procurement

Industry

Financial Services

Description

The Real Estate & Workplace Solutions (RE&WS) function delivers the workplace environment, processes, services, and resources that help colleagues thrive and meet client needs. This includes hard and soft FM services, workplace experience, vendor/contract management, sustainability, security, and business continuity. This role combines strategic facilities management, vendor/contract oversight, and office operations leadership with administrative coordination responsibilities in Norway. The position ensures smooth, efficient, and safe workplace operations while enabling a high quality colleague experience. It requires strong coordination, stakeholder management, and the ability to balance strategic initiatives, operational excellence, and hands on problem solving. Tasks and Responsibilities Facilities Management & Workplace Operations * Manage daily office operations including cleaning staff, catering, meeting space management, and general office services. * Oversee hard and soft FM services, maintenance, workplace repairs, cleaning, ergonomics, and space planning. * Act as primary point of contact for the IFM (Integrated Facilities Management) contract. * Conduct and coordinate preventive and corrective maintenance programs. * Administer access control and physical security systems. * Lead local real estate–related projects, office moves, upgrades, and refurbishments. * Drive sustainability initiatives including energy efficiency, waste reduction, and water conservation aligned with WTW goals. Vendor & Contract Management * Build and maintain strong vendor relationships across Southern Africa, Eastern Africa and Mauritius. * Approve invoices in accordance with company policies. * Monitor contract performance and compliance with company standard Budgeting & Financial Management * Monitor spending, forecast costs, and identify saving opportunities without compromising service standards. * Maintain procurement documentation and financial reporting for audit compliance. Health, Safety, Security (HSE) Compliance & Business Continuity (BCP) Reporting, ESG Data Collection * Act as the local owner of workplace OHS documentation, ensuring records, risk assessments, inspections, and action plans are maintained and auditable in line with Norwegian and WTW requirements. * Prepare and contribute to regular reporting on OHS performance, incidents, near misses, and corrective actions for local leadership and relevant Group functions. * Ensure workplace related compliance risks are identified early and escalated appropriately * Provide support to CEEMEA FS Leads on ESG Data collection, ensure accurate data entry, provide training and guidance to FS Leads * Provide guidance to SEAM Offices on all Global tasks, OHS, ESG, Security and Access, Adhoc tasks as needed. Event & Hospitality Coordination * Plan and execute internal events such as WTW Day, seasonal celebrations, and leadership meetings. * Support client facing events in collaboration with Sales and Marketing as well as business leaders. * Ensure consistent branding, signage, and hospitality standards. IT & AV Coordination * Act as the local workplace IT liaison, ensuring effective collaboration between colleagues, Group IT, Service Central, and external IT service providers. * Coordinate onboarding and offboarding from a workplace perspective, including hardware setup, access readiness, equipment returns, and workspace configuration in close partnership with HR and IT. * Support the availability and reliability of meeting room technology, AV solutions, and digital collaboration tools, ensuring a seamless user experience in day to day operations and client facing settings * Maintain accurate inventory records of workplace IT and AV assets and coordinate replacements, upgrades, and disposals in line with internal policies. * Escalate recurring issues, risks, or improvement opportunities related to the digital workplace to relevant Group or Regional stakeholders. Cross Functional Support * Support HR with onboarding/offboarding, workspace readiness, and colleague experience. * Support Finance with procurement workflows and invoice management. * Coordinate with Marketing on branding, signage, and event materials.

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Responsibilities

Manage daily office operations, including hard and soft FM services, vendor contracts, and workplace security. Coordinate cross-functional support for HR, Finance, and IT while driving sustainability and OHS compliance.