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At American Golf, we’re passionate about golf and dedicated to helping golfers of all levels enhance their game. We believe in delivering exceptional service, offering expert knowledge, and providing the latest and greatest in golf products. As the largest golf retailer in Europe, we take pride in our commitment to excellence and in fostering a vibrant, customer-focused community of golf enthusiasts.
As the Facilities & Workplace Manager, you will be responsible for ensuring the maintenance, safety, and efficiency of our stores, Retail Support Centre (RSC), and GXO site. Your role is crucial in maintaining a high standard of building maintenance, health and safety compliance, energy efficiency, cleaning and waste management, security, data management, and emergency planning. You will play a key part in ensuring all facilities operate smoothly and create a safe, welcoming, and efficient working environment.

Building Maintenance

• Oversee the day-to-day maintenance of all facilities, including stores, the RSC, and the GXO site, ensuring they remain functional, safe, and visually appealing.
• Manage all aspects of building systems, including heating, ventilation, air conditioning (HVAC), plumbing, electrical systems, and decorative elements.
• Develop and execute a robust preventive maintenance schedule to minimise unexpected breakdowns and downtime.
• Overseeing maintenance requests via the ZenDesk portal, prioritising repair or replacement needs ensuring timely responses and resolution.
• Coordinate and manage contractors and suppliers, ensuring quality service and adherence to deadlines.
• Maintain an up-to-date inventory of building assets and ensure proper records are kept for repairs, warranties, and replacements.

Health And Safety

• Ensure all facilities meet or exceed Health and Safety compliance standards, following relevant legislation and company policies.
• Oversee the regular inspection, testing, and maintenance of fire alarms, emergency lighting, and fire extinguishers.
• Conduct routine audits to ensure PAT testing, electrical equipment compliance, and safe work environments.
• Lead or support investigations into workplace incidents or hazards and recommend solutions to mitigate risks.

Energy Efficiency

• You will review energy costs, and efficiencies, continually finding ways to save money

Cleaning And Waste Management

• Oversee all cleaning operations across stores, RSC, and GXO, ensuring facilities meet cleanliness and hygiene standards at all times.
• Negotiate contracts with cleaning and waste management vendors to ensure cost-effectiveness and quality.
• Implement recycling and waste reduction programs in alignment with the company’s ESG commitments.
• Monitor cleaning performance through regular inspections and audits, addressing issues promptly.
• Develop a system for proper waste segregation, ensuring compliance with environmental regulations and minimising landfill contributions.

Security

• Partner with the Profit Protection Team to implement and maintain effective security measures across all sites.
• Provide appropriate and swift maintenance support promptly on security incidents, including break-ins, vandalism, or other emergencies, providing comprehensive incident reports once received.
• Support with maintenance response, in partnership with Profit Protection following regular security risk assessments. Recommend improvements to reduce vulnerabilities.

Data Management

• Utilise Zendesk or similar platforms to track and manage all facilities-related requests.
• Maintain accurate and detailed records of maintenance activities, contractor performance, and budgetary spending.
• Analyse maintenance data to identify patterns, inefficiencies, or recurring issues, and propose solutions to address them.
• Use data insights to refine maintenance schedules and optimise resource allocation.
• Ensure compliance with GDPR or other data protection regulations when handling sensitive information.

Emergency Planning

• Working collaboratively with the Health & Safety Manager - Develop, review, and maintain emergency response plans for all facilities, ensuring they are tailored to specific risks.
• Provide training and guidance to employees on emergency procedures, including evacuation and first aid.
• Conduct regular drills to test the effectiveness of emergency plans and identify areas for improvement.
• Establish contingency plans to address potential disruptions, such as power outages, extreme weather, or other emergencies.

Reception

• Manage the RSC Reception, ensuring it operates efficiently and creates a positive first impression for visitors and staff.
• Train and oversee personnel to cover reception duties in your absence, ensuring continuity of service.
• Ensure reception areas are always well-organised, secure, and equipped with necessary supplies.
• Manage visitor access, ensuring security protocols are followed and records are kept.

Budget Management

• Take full ownership of the Facilities and Maintenance budget, monitoring day-to-day spending and adherence to financial goals.
• Regularly review expenditures to identify opportunities for cost savings without compromising quality.
• Working with the Head of Property & Facilities, negotiate contracts and agreements with service providers to secure the best value for money.
• Provide monthly reports on budget performance, highlighting variances and proposed corrective actions.

Additional

• Understanding of ESG principles and aligning to processes - reporting where necessary