Facility Administrator (Helpdesk) at JLL

Petaling Jaya, Selangor, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

07 Mar, 26

Salary

0.0

Posted On

07 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Customer Service, Problem-Solving, Organizational Abilities, Analytical Skills, Critical Thinking, Microsoft Office Suite, Computerised Maintenance Management Systems, Team Collaboration, Interpersonal Skills, Leadership Skills, Time Management, Attention to Detail, Administrative Skills, Filing Systems Management, Task Prioritization

Industry

Real Estate

Description

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. LOCATIONS Petaling Jaya REPORTING TO Assistant Facility Manager WORKING HOURS Monday – Friday 8.30 am – 5.30 pm Saturday 9.00 am – 1.00 pm OVERVIEW A facilities helpdesk job involves acting as the first point of contact for maintenance and facility-related requests, using a computerised maintenance management system (CMMS) to log and track issues, and liaising with facilities staff and contractors to ensure tasks are completed and resolved promptly. Key responsibilities include managing service requests, providing user updates, maintaining records, and preparing reports, while essential skills include excellent communication, customer service, problem-solving, and organizational abilities. DUTIES AND RESPONSIBILITIES Receive and log facility requests, issues, and faults from various channels such as phone, email, or online portals. Track the status of work orders, assign tasks to relevant maintenance staff or contractors, and follow up to ensure resolution. Provide timely updates and communicate resolutions to the users who reported the issues. Accurately record and update information in a Computerised Maintenance Management System (CMMS) or similar platform. Prepare and submit regular reports on service requests, complaints, and incident resolutions. Coordinate with internal facilities teams and external service providers to address and resolve requests. Perform general administrative duties, maintain filing systems, and manage other clerical tasks as needed. Essential Skills and Qualities A pleasant, professional, and service-minded demeanor to interact with clients and users effectively. Excellent written and verbal communication skills are vital for clear and efficient interaction with various stakeholders. Strong analytical and critical thinking skills to assess issues and identify the best course of action. The ability to manage multiple requests, prioritize tasks, and maintain an organized workflow. Familiarity with Microsoft Office Suite and Computerised Maintenance Management Systems (CMMS) or similar software. A willingness and ability to work collaboratively with other facilities staff and departments. KEY PERFORMANCE MEASURES Uninterrupted site operations 100% compliance of site to key client and internal audits Meet or exceed Client Satisfaction survey targets Ensure 100% safety and regulatory compliance Continuously improving service Excellent Reporting EMPLOYEE SPECIFICATIONS KEY COMPETENCIES SPM/STPM/Diploma in Engineering related field, Business Administration or Marketing. Minimum 3 years’ experience in facilities management or building operations with knowledge of maintenance and services. Customer oriented, a team player, able to work independently and good interpersonal & leadership skills Able to work under pressure and in a fast-changing environment Fluent in Bahasa Malaysia and English Location: On-site –Petaling Jaya, Malaysia JLL Privacy Notice JLL, together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. If you're a current JLL employee, please apply using the Internal Career Site At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

Responsibilities

The Facility Administrator acts as the first point of contact for maintenance and facility-related requests, managing service requests and ensuring timely resolution. This role involves logging issues in a CMMS, coordinating with facilities staff and contractors, and preparing reports.