Organization: Bowness Community Association (BCA)
Position Description: Facility & Arena Operator
Reports to: Facility Operations Team Lead
Term and Hours of Work: Permanent Full-time, 30 - 40 hours per week
Compensation: $21 - $25 per hour based on experience and skills
Benefits: Three weeks’ vacation, health spending account, LTD benefits, 3% RRSP matched contributions, training budget, uniform budget, flexible work schedule including flex days

POSITION OVERVIEW:

Governed by the Vision, Mission and Values of the BCA the Facility and Arena Operator is responsible for a wide range of tasks related to the operation and maintenance of the Bowness Community Centre Building and Arena. Key responsibilities include arena ice maintenance, facility cleaning and maintenance, ensuring the highest standard of safety and cleanliness for all guests and ensuring a positive guest experience. Working conditions include working on slippery surfaces, outdoor weather conditions in summer and winter, and can be physically demanding including heavy lifting, shoveling and sweeping.
This position is an essential part of the Facilities team and works collaboratively with all staff, volunteers and other stakeholders of the Community Association. The position requires a commitment of 40 hours per week, on site at the Bowness Community Association, and the position may require day, evening or weekend shifts depending on need and availability, so some flexibility in schedule is important. The successful candidate will be a motivated self-starter with a positive attitude who has a passion for giving back to the community.

SKILLS & EXPERIENCE

• Previous arena experience and/or AARFP Arena Level 1 & 2 certification an asset but not required
• First Aid/AED/CPR, WHMIS certificate required
• Mechanically inclined an asset
• Basic computer skills required
• Strong customer service and conflict resolution skills required
• Ability to work collaboratively in a team environment with management, staff, volunteers and other stakeholders
• Strong ability to prioritize work, meet deadlines and manage multiple projects
• Police Information Check with Vulnerable Sector record search required
• Clean driving record and Class 5 driver license required

SPECIFIC ACCOUNTABILITIES & EXPECTATIONS:

• Provide exceptional customer service to guests of the Bowness Community Association and Arena while ensuring guests follow the rules and regulations of the facility
• Ensure the safety and security of the facility by complying with BCA Policies and Procedures at all times
• Maintain arena ice surface by operating the ice re-surfacer (Olympia), electric ice edger, and other equipment to flood, shave, fill holes, measure ice thickness, ice plant room monitoring, etc.
• Basic maintenance including painting, minor repairs, preventative maintenance, etc.
• Opening in the morning and/or closing the facility down at night and all associated duties
• Outdoor maintenance including mowing, leaf blowing, snow shoveling, ice removal, garbage removal, weeding, etc.
• Janitorial work including operating floor machine, cleaning showers and washrooms, dusting, vacuuming, emptying garbage and recycling, cleaning glass and various other cleaning tasks ensuring high standards of cleanliness at all entrances and all public spaces
• Use Communal software to assign dressing rooms, update media screens and view space requirements
• Work with contractors and suppliers when they are on-site at the facility
• Respond to emergencies including evacuation alarms, medical emergencies and other safety issues and reporting incidents through the proper channels
• Ensure rental spaces are prepared for guests including opening doors and ensuring cleanliness
• Assist in the preparation of events and programs including setup and takedown as required
• Assist in community projects and events whenever possible supporting volunteerism and community engagement
• Suggest creative ideas that encourage positive experiences for guests, staff and volunteers
• Perform various other duties as assigned

GENERAL ACCOUNTABILITIES & EXPECTATIONS:

• Provide exceptional customer service to all guests and users of the BCA ensuring a welcoming and inclusive space
• Stay up to date on BCA and community activities in order to answer inquiries
• Develop strong relationships with volunteers, residents, stakeholders, and relevant community partners encouraging positive experiences with the BCA and building of collaborative relationships as required
• Build and maintain strong relationships with all staff of the Community Association

Please refer the Job description for details