EDUCATION, EXPERIENCE, AND REQUIREMENTS:

• High school diploma or GED required
• Associate or bachelor’s degree in the facilities/construction/maintenance field or property management and at least 5 years of transferrable work experience preferred, or a combination of education and experience
• Experience in electrical and lighting troubleshooting and repair/replacement, plumbing diagnostics and repair/replacement, swimming pools, drywall repair/replacement, taping and finishing, and painting
• Basic proficiency in Outlook, MS Excel, PowerPoint, Word and Office365 strongly preferred
• Proficiency in Apple iPhone systems preferred

KNOWLEDGE, SKILLS, AND PROFICIENCIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

• Must be able to communicate across the board in diverse business disciplines.
• Expertise in web-based technology and communication tools.
• Excellent written and verbal communication skills.
• Proven ability to interact with individuals at all levels of an organization, from a senior leader to an associate.
• Proven success in team development and performance management.
• Ability to problem solve and make decisions; ability to be creative, flexible, and adaptable to new situations and assignments.
• Understanding of laws and regulations, employee health and safety, and OSHA and ADA.

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:

• Ability to lift, push and pull at least 50 lbs. and up to 100 lbs.
• Work in an upright standing position for long periods of time
• Ability to work in different environment working conditions (e.g. heat, cold, wind, rain)
• Walk and climb stairs
• Ability to quickly and easily navigate the property/building as required to meet the job functions
• Repeat various motions with the wrists, hands and fingers
• Complete all required forms and work orders
• Ability to work extended/flexible hours and weekends based on project requirement
• Ability to respond to emergencies in a timely manner
• Climbing ladders and working at heights above ground level (maximum 8 ft)
• Complete 40 hours per week of regular work time at the work location.
  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

JOB RESPONSIBILITIES:

The Facilities Manager is responsible for maintaining FirstService Residential managed properties and facilities in accordance with the operations and maintenance manuals for each community, to include maintaining the facilities’ appearance, resources, code compliance, safety, and overall operations in a cost-effective manner. The Facilities Manager will provide consultative services to Boards of Directors, meet with vendors on projects, and oversee large-scale facility projects.

• Oversee maintenance on building systems and ensure compliance with operational, maintenance, and safety manuals and guidelines.
• Recommend preventative maintenance on building systems and establish a preventative maintenance schedule (weekly, monthly, annual).
• Work with building engineers and technicians to accomplish project goals and deliverables.
• Adhere to and practice all safety and legal protocols provided for each situation.
• Perform daily operations according to schedules to maintain the facilities’ appearance, efficiency and safety in a cost-effective manner.
• Complete site safety inspections according to the schedule, such as but not limited to: door operations, hallway operations, elevator operations, lighting operations, etc. and contact vendors for appropriate repairs in accordance with budget guidelines.
• Provide constructive ideas and feedback pertaining to operations that will improve efficiency, safety, and cost-savings for the facility to the property manager and board of directors.
• Perform daily, weekly and monthly reporting as required.
• Troubleshoot building systems to ensure uninterrupted services.
• Work with property managers, front desk staff, building managers, and building engineers to resolve issues and provide consultative guidance.
• Review all general sub-contractor correspondence.
• Supervise subcontractors, ensuring quality performance and compliance with contracts.
• Ensure all customer service calls and related work orders are handled in accordance with established procedures.
• Coordinate training of new and existing associates at sited communities.
• Collaborate on the recreational and facility budget preparation and capital expenditure recommendations as requested.
• Assist with quotes and RFPs for facility maintenance as suggested in the reserve study.
• Provide input to HOA boards and property managers for changes in maintenance repairs, purchases or policies that may benefit the corporation financially, decrease liability, or enhance homeowner satisfaction.
• Update and maintain Facility Maintenance manuals for all low-, mid- and high-rise condominiums.
• Navigate and utilize CRM work management system, or equivalent, in a timely fashion.
• Follow proper and thorough documentation procedures on all jobs, i.e. photos, forms and paperwork.
• Follow procedures for reporting and accounting for receipts and invoices to ensure proper billing.

ADDITIONAL RESPONSIBILITIES:

• Practice and adhere to FirstService Residential Global Service Standards.
• Conduct business at all times with the highest standards of personal, professional and ethical conduct.
• Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervisor of unusual equipment or operating problems and the need for additional material and supplies.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain a specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks and other related duties as assigned.