Facility Manager, Soft Services at JLL

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

29 Aug, 26

Salary

0.0

Posted On

31 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Soft Services Operations, Vendor Management, Contract Management, Health and Safety Compliance, Stakeholder Engagement, Budget Tracking, Cost Control, Site Inspections, SLA Management, KPI Monitoring, Problem Solving, MS Office, CAFM Systems, Customer Service, Time Management, Organizational Skills

Industry

Real Estate

Description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Summary The Assistant Facilities Manager – Soft Services supports the delivery and management of high-quality soft services across the assigned site(s). This role ensures that services such as cleaning,waste management, pest control, landscaping, and other workplace services are delivered safely, efficiently, and in line with agreed service levels, compliance requirements, and client expectations. Key Responsibilities Soft Services Operations Support day-to-day management of all soft services, ensuring consistent service delivery in accordance with contracts and Service Level Agreements (SLAs). Monitor service performance and address issues promptly to maintain high standards of cleanliness, safety, and customer experience. Conduct regular site inspections and audits, producing reports and tracking corrective actions. Support mobilization and demobilization of soft services contracts when required. Vendor & Contract Management Liaise with soft services vendors and contractors to ensure compliance with contractual obligations. Assist in reviewing vendor performance, including KPIs, service reports, and invoices. Support the Facilities Manager in managing variations, escalations, and service improvements. Health, Safety & Compliance Ensure all soft services activities comply with health, safety, and environmental regulations. Support risk assessments, method statements, and safe systems of work related to soft services. Assist with incident reporting, investigations, and implementation of corrective actions. Ensure compliance with site policies, statutory requirements, and client standards. Client & Stakeholder Engagement Act as a point of contact for client and occupier queries related to soft services. Build positive working relationships with clients, occupants, vendors, and internal teams. Support client meetings, service reviews, and reporting requirements. Financial & Administrative Support Assist with budget tracking and cost control for soft services. Review invoices and support accurate cost allocation. Maintain records, logs, and documentation related to soft services activities and compliance. Continuous Improvement Identify opportunities to improve service quality, efficiency, and user experience. Support sustainability initiatives related to waste reduction, recycling, and environmentally responsible services. Contribute to process improvements and best practice sharing across sites. Key Performance Indicators (Typical) Compliance with SLAs and KPIs Client and occupant satisfaction levels Health and safety compliance and audit outcomes Timely resolution of service issues Cost control and budget adherence Skills & Competencies Strong understanding of soft services operations within a facilities management environment Good organizational and time-management skills Effective communication and interpersonal skills Ability to manage multiple vendors and priorities Problem-solving and attention to detail Customer-focused mindset Proficiency in MS Office (Word, Excel, Outlook); CAFM systems desirable Qualifications & Experience Degree or diploma in Facilities Management, Hospitality Management, Business Administration, or a related field (preferred). 8-10 years’ experience in facilities management or soft services coordination. Knowledge of health and safety regulations and compliance requirements. Experience working in corporate, commercial, or mixed-use environments is an advantage. Working Conditions Primarily office- and site-based with regular inspections of facilities. May require occasional flexibility in working hours to support operational needs. Interaction with vendors, clients, and building occupants on a regular basis. Key Relationships Facilities Manager / Senior Facilities Manager Soft Services Vendors and Contractors Clients and Building Occupants Health & Safety and Operations Teams This job description outlines the general responsibilities and requirements of the role and may be adjusted to meet business or client needs. What we can do for you: At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. Apply today! Location: On-site –Bengaluru, KA Scheduled Weekly Hours: 48 If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. If you're a current JLL employee, please apply using the Internal Career Site At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

Responsibilities

Manage day-to-day soft services including cleaning, waste management, and landscaping to ensure high standards of cleanliness and safety. Coordinate with vendors and stakeholders to maintain service level agreements and ensure regulatory compliance.