OVERVIEW

The Facility Operations Officers at Charlestown Lodge are responsible for ensuring the safety, security, and overall management of the facility and its residents. Facility Operations Officers are tasked with maintaining a secure, peaceful, and orderly environment, addressing safety concerns, and ensuring that all facilities are operational and well-maintained. This role demands a high level of diligence and responsibility, particularly in responding to emergencies and managing key administrative tasks.
Facility Operations Officers are required to work independently, especially during night shifts, and must ensure that all protocols regarding health, safety, and security are strictly adhered to. In addition to security and facility oversight, they manage essential administrative tasks such as maintaining resident files, monitoring registers, and ensuring compliance with Charlestown Lodge’s policies and procedures. This position requires a proactive approach to uphold operational, safety, and cleanliness standards, providing a safe and welcoming environment for residents.

NECESSARY SKILLS AND COMPETENCIES

The Facility Operations Officer role requires a combination of practical skills and strong administrative capabilities:

• Attention to Detail:
• Essential for cleaning tasks, security checks, and record-keeping to ensure all duties are completed to a high standard.
• Computer Literacy:
• Proficiency with computers and relevant software is crucial for maintaining resident files, completing reports, and updating records.
• Written and Verbal Communication:
• Excellent written and verbal communication skills are required for accurate reporting, clear handovers, and professional interactions with residents and staff.
• Independence and Proactivity:
• Facility Operations Officers must be capable of working independently, particularly during night shifts, and must take a proactive approach to resolving issues as they arise.

3. CLEANING RESPONSIBILITIES

While both Day & Night Facility Operations Officer share the responsibility of general cleaning, night Facility Operations Officers are particularly responsible for deep cleaning:

• Routine Cleaning:
• Maintain the cleanliness of shared areas, including sweeping, mopping, and wiping down surfaces to ensure a high standard of hygiene.
• Deep Cleaning (Night Facility Operations Officers):
• Carry out deep cleaning tasks during the night shift, ensuring that all communal areas are thoroughly cleaned and sanitised.
• Restocking and Inspections:
• Ensure that bathrooms and other shared spaces are stocked with essential supplies, such as toilet paper and soap, and conduct routine inspections to maintain cleanliness.

Facility Operations Officers are responsible for the smooth operation of all shared and private facilities within Charlestown Lodge:

• Room Preparation and Maintenance Reporting:
• Ensure that private rooms are prepared for new residents, including checking that they are clean and fully stocked with essentials such as linen and towels.
• Report on any maintenance issues, such as faulty equipment or damaged fixtures, ensuring these are addressed promptly by the relevant team.
• Attend to minor maintenance issues

The Facility Operations Officer role requires a combination of practical skills and strong administrative capabilities:

• Attention to Detail:
• Essential for cleaning tasks, security checks, and record-keeping to ensure all duties are completed to a high standard.
• Computer Literacy:
• Proficiency with computers and relevant software is crucial for maintaining resident files, completing reports, and updating records.
• Written and Verbal Communication:
• Excellent written and verbal communication skills are required for accurate reporting, clear handovers, and professional interactions with residents and staff.
• Independence and Proactivity:
• Facility Operations Officers must be capable of working independently, particularly during night shifts, and must take a proactive approach to resolving issues as they arise