Facility Solutions Manager at City Wide Facility Solutions

Tacoma, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Mar, 26

Salary

63500.0

Posted On

05 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Facility Management, Client Management, Business Development, Interpersonal Skills, Communication Skills, Problem-Solving Skills, Leadership Skills, Quality Control, CRM Systems, Microsoft Office Suite, Training, Relationship Building, Service Delivery, Client Satisfaction, Operational Guidance, Detail-Oriented

Industry

Facilities Services

Description

City Wide Facility Solutions is excited to announce an opening for a talented Facility Solutions Manager to become part of our vibrant team! As the frontrunner in the building maintenance sector, we offer a diverse array of solutions to a multitude of clients. This role is crucial in guaranteeing that our clients experience top-notch service, exceptional quality, and ultimate satisfaction. The Facility Solutions Manager will take charge of all facets of an assigned client’s facility services. This includes building strong relationships, pinpointing needs, crafting tailored service strategies, and ensuring strict adherence to all contract specifications. The ideal candidate will demonstrate outstanding leadership skills and a steadfast client-centric approach, consistently meeting or surpassing our clients' expectations. The role of the Facility Solutions Manager encompasses, but isn’t limited to: Managing client accounts to ensure retention and growth through outstanding service delivery. Nurturing relationships with contractors and suppliers, guaranteeing quality and compliance with service agreements. Carrying out regular assessments and quality control checks, swiftly addressing any emerging issues. Leveraging City Wide’s CRM system to monitor client interactions and service effectiveness. Guiding operational teams while ensuring comprehensive training and development initiatives are implemented. Working alongside internal teams to resolve challenges and execute effective solutions. Tracking client satisfaction metrics and compiling detailed reports for management evaluation. The ideal candidate will possess the following qualifications: A minimum of 3-5 years of experience in facility management or a related field. A proven track record in client management and business development. Strong interpersonal and communication skills, both verbal and written. Bachelor’s degree in a relevant discipline is preferred. Demonstrated ability to manage multiple priorities and deliver results in a fast-paced environment. Proficiency in Microsoft Office Suite and familiarity with CRM systems. Ability to travel to client locations as needed; reliable transportation is required. This position requires a candidate who is detail-oriented, possesses exceptional problem-solving skills, and is committed to fostering positive client relations. If you are driven by results and dedicated to providing outstanding service, we invite you to apply for this opportunity with City Wide Facility Solutions. Base Salary $63,500 Uncapped Bonus and Commissions Potential Dental, medical and vision insurance Life insurance paid by company 401k + 4% match by company 8 paid Holidays Protected territory Mileage reimbursement Company issued equipment (cellphone, laptop, and tablet)

Responsibilities

The Facility Solutions Manager will oversee all aspects of an assigned client’s facility services, ensuring exceptional service and client satisfaction. This includes managing client accounts, nurturing relationships with contractors, and implementing tailored service strategies.