Main Responsibilities

• High-quality support service provided to all stakeholders (faculty members, Subject Area Manager, colleagues, students and external stakeholders)
• Timely and accurate production of high-quality materials.
• Up-to-date diary management.
• Timely response to and resolution of enquiries, requests and issues.
• Accuracy and integrity of data in business systems.
• Development of relationships within and outside the team, and positive feedback from colleagues.
• Compliance with processes, procedures and standards.
• Accuracy of financial records.
• Contributions to process reviews and operational improvements.

Who We Are Looking For

• Confident IT user and competent in use of Microsoft Excel and Word, Outlook and Power Point
• Excellent interpersonal and written and verbal communication skills
• Commitment to providing an outstanding level of customer service
• Attention to detail is essential
• IT literate and competent in the use of databases, spreadsheets, Word and the World Wide Web. Training will be given on in-house systems
• Experience of working in an international environment and an appreciation of cultural issues is desirable
• Skilled in handling a busy workload, prioritising multiple deadlines, time management skills, proactive and proven ability to use initiative
• Proven ability to have successful interactions with individuals at all levels: experience of working with senior executives, support staff, as well as working within a team and independently.
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