ABOUT US

Information Services Division (ISD) is the primary provider of IT services to UCL. We support and enhance learning, teaching, research and administrative processes by providing information- and technology-related services to over 50,000 staff and students of UCL and associated institutions.
Our ambition is to be the leading IT services group in the Higher Education (HE) sector and we are growing our team’s capability in experience/UX, agile development, security, cloud, service management and partnering. We are modernising our technology foundations, digitising the processes of the university to transform experience for students and staff, and partnering across the university to drive differentiation in UCL education and research.
UCL boasts a track record of ground-breaking research that transforms the lives of people around the world. Our teams provide dedicated, specialist support throughout the research and innovation lifecycle to help sustain and advance UCL’s position as a world-class, research-led university.

ABOUT THE ROLE

Within ISD, this exciting post sits within Faculty IT & Partnering who provides local specialist applications and systems support across a high volume of users. Additionally, there will be heavy involvement with IT strategic business partnering across a variety of different divisions.
Primarily this role is customer focussed, where you will be expected to provide prompt, expert technical support to staff, students and honorary contract holders across a wide range of IT services. You will be expected to build on your knowledge of the customer department(s) and utilise your specialist IT knowledge to engage proactively with customers to develop ways in which IT can improve their work.
A key fundamental will be to work across diverse teams, supporting all Schools, Faculties, Departments and Institutes (sometimes physical, sometimes virtual).

As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:

• 41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)
• Additional 5 days’ annual leave purchase scheme
• Defined benefit career average revalued earnings pension scheme (CARE)
• Cycle to work scheme and season ticket loan
• Immigration loan
• Relocation scheme for certain posts
• On-Site nursery
• On-site gym
• Enhanced maternity, paternity and adoption pay
• Employee assistance programme: Staff Support Service
• Discounted medical insuranc