FAE Field Application Engineer (m/w/d) at Phoenix Vusion Group

Fernitz-Mellach, Styria, Austria -

Full Time

Start Date

Immediate

Expiry Date

25 May, 26

Salary

0.0

Posted On

24 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Interface, Troubleshooting, Technical Training, Workshops, Deployment, Customer Feedback, Technical Documentation, Knowledge Base, POC Installations, IoT, WiFi Infrastructures, Bluetooth LE, Communication, Independent Work, Teamwork, Travel Readiness

Industry

Software Development

Description

Company Description Are you ready to develop the future of retail? As the world’s leader in IoT and data technologies for commerce, our mission is to help retailers and brands use digitalization to become more efficient, more intelligent, and more sustainable—and in doing so, enable more positive commerce. VusionGroup is a fast-growing, fast-paced retail tech company. We believe that by thinking big and working together as one team—agile thinkers, tech makers, and change agents—we can build the largest retail IoT platform in the world. Job Description Main roles: Act as the primary technical interface between global team of solution engineers, key customers, partners and Engage R&D department Provide expert guidance on how our products and services can address specific partner and client challenges and requirements Troubleshoot and resolve technical issues (on-site and remote) Deliver technical training and workshops to solution engineers, key customers, partners, L2 Support teams Ensure successful deployment and customer satisfaction Gather and relay customer feedback to Product Management and R&D Contribute to technical documentation and knowledge base Support new product introductions with monitoring of technical KPIs, conduct POC installations and ensure success. Support exhibitions with new product introductions (fairs, CECs, showrooms) Support continuous improvement of solutions and processes Qualifications Education: Technical Education in respective area of IoT Experience: Several years of experience as a FAE role or similar Background in IT, electronic engineering,and software Knowledge of industrial IoT technology (HW, SW) Strong understanding of WiFi infrastructures (authentication types, RSSI monitoring), Bluetooth LE Able to communicate fluently in English in a business setting (verbal & written) Skills/Abilities: Ability to work independently Strong communication skills Ability to convey technical content in an understandable way Team player willing to travel Additional Information We are innovative. We help individuals thrive. VusionGroup is present in 19 countries worldwide. When you join us, you’ll become part of a globally distributed team of intellectually curious, committed, and collaborative colleagues. The work is fast-paced, challenging, and demanding. Here, you’ll feel valued for your contributions as we reinvent modern commerce—together. We feel supported. And so will you. VusionGroup is a place where people feel safe, happy, and respected. We offer programs and benefits that support you through whatever life brings, including: 🎒 Goodies 🩳 Gym / Yoga, Pilates, Functional Fitness, Padel Tennis, etc. 💻 Laptop (also for personal use) 🚏 Excellent public transport connections with financial support ⏲️ Flexible working hours 🏡 Home office 🩳 No dress code / casual style 💸 No all-in contract ⛹️ Team events 🚤 Beautiful Mur River within walking distance ♿️ Accessibility 🚲 Bicycle parking 🍽️ Canteen with varied meals and meal subsidies 🥙 Kebab nearby 🥝 Fresh fruit ☕️ Coffee, tea, Sodastream, etc. 🔌 EV charging stations 🧳 Graz Airport nearby 🗺️ Multicultural environment – work with colleagues from all over the world For the advertised position, the collective agreement (KV) minimum base salary is €3,843.00 gross per month, with a willingness to pay above the KV depending on actual qualifications (for full-time employment).

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Responsibilities

The Field Application Engineer acts as the primary technical interface between global solution engineers, key customers, and partners, providing expert guidance on product solutions and troubleshooting technical issues both remotely and on-site. This role also involves delivering technical training, ensuring successful deployments, gathering customer feedback for R&D, and supporting new product introductions through monitoring and POC installations.