Company Description
Come join us and make a difference in the world!
Discover more at www.necsws.com
Job Description
The Failsafe Officer is responsible for ensuring that all patients eligible for Diabetic Eye Screening are invited to attend their appointments; that patients’ movements can be tracked through the care pathway and any concerns or omissions are escalated. This will require ensuring that policies and procedures are in place and regularly audited for compliance. This will be achieved by ongoing data audits, list validations and liaising with multiple stakeholders.

QUALIFICATIONS

• Knowledge of diabetes and diabetic retinopathy
• Understanding of the Standards for Quality Assurance in DRS and KPIs set by the National Screening Service
• Detailed knowledge of the OptoMize screening software and failsafe processes to ensure patients safety.
• Excellent organisational and administrative skills with the ability to manage projects.
• Ability to work without close supervision and be able to prioritise own workload against competing priorities.
• Ability to work successfully across professional organisations and with a multitude of stakeholders.
• Ability to analyse data and generate reports (e.g. use of excel spreadsheets)
• Excellent verbal and written communications skills.
• Ability to maintain effectiveness under pressure
• Flexible and able to adapt to constantly changing situations and environments and using a variety of approaches to secure support for ideas, strategies and values.
• Minimum Leaving Certificate or equivalent qualification.
• Evidence of continued professional development (CPD)
  Additional Information

WHO WE ARE:

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.
Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.
We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.
We’d love your help. And we’ll support you all the way

In conjunction with the Senior Administrator, Team Leaders, Programme Manager, Clinical Lead and National Screening Service to be responsible for quality assurance audits, highlighting areas for improvement and implementing change.

• Importing new patients (AREQ imports) and new patient information (OPTE imports) onto the OptoMize database. Sending weekly reports on these imports to the NSS.
• Checking that data exported to the NSS (OPTI exports) is formatted correctly and liaising with management, the NSS and OptoMize Support if there are any issues with the export files.
• Overseeing updates to newly registered patients’ files and auditing new patients periodically to ensure that they are not overlooked for new appointments.
• Monitoring Moved out of Area (MOA) patients that are exported to the other DRS provider, and checking patients moved into our service area from the other DRS provider. Sending weekly reports to the NSS regarding these MOA patients.
• Provide support for management by compiling the ‘Daily Update’ report
• Auditing of certain grading outcomes chosen by ophthalmologists to ensure that they comply with current Grading Protocols. Contacting Management, OptoMize Support and ophthalmologists regarding incorrect grades.
• Overseeing changes to ophthalmology referrals by auditing discharge and Treatment Centre changes, checking admin emails and communicating with Treatment Centres and the NSS Treatment Centre Coordinator regarding changes to referrals.
• Performing manual moves to ophthalmology, especially in the case of patients who cannot be screened for medical reasons, reporting these patients to the NSS and issuing results to the patients, their GPs and the referrals to the Treatment Centres.
• Maintaining an accurate list of Clinicians and their addresses on OptoMize, and overseeing changes to clinicians that would affect multiple patients.
• Auditing current patient states and ensuring that certain unconfirmed states are regularly updated.
• Maintenance of SOPs related to the Failsafe Role and updating the SOPs annually or as required.
• May be required to provide basic administrative support to the local DRS team (taking phone calls, answering admin emails, posting letters)