Failure Analysis Supervisor at Brooks Instrument
Hatfield, PA 19440, USA -
Full Time


Start Date

Immediate

Expiry Date

12 Sep, 25

Salary

0.0

Posted On

13 Jun, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Salesforce, Teamcenter, Specifications, Technical Documentation, Communication Skills, Returns, Collection Systems, Microsoft Excel, Leadership, Python, Teams, Automation Tools

Industry

Electrical/Electronic Manufacturing

Description

KNOWLEDGE, SKILLS, AND ABILITIES

  • Strong analytical and investigative skills, with the ability to identify root causes and document findings clearly and accurately
  • Proficient in interpreting technical documentation, including drawings, specifications, procedures, and electronic schematics
  • Skilled in troubleshooting at the component, system, and software levels across mechanical, electrical, and electro-mechanical devices
  • Effective verbal and written communication skills, with the ability to work collaboratively with peers, leadership, engineering, quality, and customer-facing teams
  • Experienced with specialized diagnostic tools, lab instrumentation, and data collection systems
  • Comfortable using business platforms such as Salesforce to manage support cases, track returns, and communicate technical findings
  • Familiarity with basic scripting or automation tools (such as Excel macros, Python, or test utilities) is a plus
  • Able to manage shifting priorities in a dynamic environment and balance team workload to meet business objectives
  • Proficient with Microsoft Excel, Word, and product lifecycle tools such as TeamCenter
  • Organized and detail-oriented, with a focus on maintaining clean workspaces and following all safety and quality standards
  • Team-oriented, with the ability to lead, support, and train others across technical disciplines

EDUCATION AND EXPERIENCE

  • Minimum education required is a bachelor’s degree in an engineering field from an accredited college.
  • PC knowledge with the Microsoft Windows operating system environment, and/or training or equivalent experience required.
  • Experience with measurement instrumentation preferred.
Responsibilities
  • Analyze returned products across all technologies including mass flow controllers, variable area meters, vacuum, and pressure devices to determine failure modes and warranty status.
  • Perform hands-on disassembly, reassembly, or light fabrication work as needed to support testing and evaluation
  • Lead or support root cause investigations and ensure that findings are accurate, repeatable, and based on sound testing procedures.
  • Guide team members in troubleshooting, test setup, and evaluation methods to ensure consistency and technical accuracy.
  • Ensure test reports are clear, complete, and written in alignment with company standards and procedures.
  • Provide timely feedback and recommendations to internal stakeholders including Quality, Technical Services, Customer Service, and Sales.
  • Support the introduction of new products by helping to establish appropriate evaluation methods and training the team as needed.
  • Identify trends in returned products and escalate issues where necessary to drive continuous improvement.
  • Maintain and support lab equipment used in evaluation and testing.
  • Coordinate with other departments to resolve field issues and improve customer experience.
  • Supervise and support hourly staff in the Failure Analysis department by:
  • Providing daily direction and technical guidance
  • Prioritizing work based on urgency and workload
  • Conducting performance reviews and coaching
  • Promote a collaborative, team-oriented work environment.
  • Ensure compliance with safety protocols and quality standards.
  • Maintain regular and reliable attendance.
  • Perform other related duties as assigned.
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