KNOWLEDGE, SKILLS, AND ABILITIES

• Strong analytical and investigative skills, with the ability to identify root causes and document findings clearly and accurately
• Proficient in interpreting technical documentation, including drawings, specifications, procedures, and electronic schematics
• Skilled in troubleshooting at the component, system, and software levels across mechanical, electrical, and electro-mechanical devices
• Effective verbal and written communication skills, with the ability to work collaboratively with peers, leadership, engineering, quality, and customer-facing teams
• Experienced with specialized diagnostic tools, lab instrumentation, and data collection systems
• Comfortable using business platforms such as Salesforce to manage support cases, track returns, and communicate technical findings
• Familiarity with basic scripting or automation tools (such as Excel macros, Python, or test utilities) is a plus
• Able to manage shifting priorities in a dynamic environment and balance team workload to meet business objectives
• Proficient with Microsoft Excel, Word, and product lifecycle tools such as TeamCenter
• Organized and detail-oriented, with a focus on maintaining clean workspaces and following all safety and quality standards
• Team-oriented, with the ability to lead, support, and train others across technical disciplines

EDUCATION AND EXPERIENCE

• Minimum education required is a bachelor’s degree in an engineering field from an accredited college.
• PC knowledge with the Microsoft Windows operating system environment, and/or training or equivalent experience required.
• Experience with measurement instrumentation preferred.

• Analyze returned products across all technologies including mass flow controllers, variable area meters, vacuum, and pressure devices to determine failure modes and warranty status.
• Perform hands-on disassembly, reassembly, or light fabrication work as needed to support testing and evaluation
• Lead or support root cause investigations and ensure that findings are accurate, repeatable, and based on sound testing procedures.
• Guide team members in troubleshooting, test setup, and evaluation methods to ensure consistency and technical accuracy.
• Ensure test reports are clear, complete, and written in alignment with company standards and procedures.
• Provide timely feedback and recommendations to internal stakeholders including Quality, Technical Services, Customer Service, and Sales.
• Support the introduction of new products by helping to establish appropriate evaluation methods and training the team as needed.
• Identify trends in returned products and escalate issues where necessary to drive continuous improvement.
• Maintain and support lab equipment used in evaluation and testing.
• Coordinate with other departments to resolve field issues and improve customer experience.
• Supervise and support hourly staff in the Failure Analysis department by:
• Providing daily direction and technical guidance
• Prioritizing work based on urgency and workload
• Conducting performance reviews and coaching
• Promote a collaborative, team-oriented work environment.
• Ensure compliance with safety protocols and quality standards.
• Maintain regular and reliable attendance.
• Perform other related duties as assigned.