Company Description
Located in the heart of Canada’s capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Fairmont Gold Lounge Attendant (Temporary Full-Time) for three-month term, with the possibility of extension.

What is in it for you:

• Wonderful company culture - our colleagues are at the heart of all that we do
• Food & Beverage discount of 50% in our restaurants
• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Full rate of pay of $20.85/hour

Job Description

Reporting to the Fairmont Gold Leadership Team, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Provide exceptional service in the Fairmont Gold lounge
• Responsible for the set up and break down of all food and beverage presentations in the lounge. (Breakfast, coffee/tea service, bar service and canapés)
• Assist guests regarding food and beverage menu items. Have knowledge of all menu items, garnishes, contents and preparation methods
• Attention to detail in ensuring the lounge is well maintained at all times and that the ambiance changes in the lounge from one food and beverage presentation to the next
• Clearing dishes from guest tables and ensuring cleanliness of the lounge and services areas
• Identify guest preferences and act on them to develop and maintain strong guest relationships to ensure Fairmont Gold loyalty
• Provide personalized Concierge information to our Guests about local and area attractions
• Effectively organize the Fairmont Gold pantry and storage areas to ensure efficiency
• Assist with controlling inventory needed for Fairmont Gold pantry and storage areas. (Food and liquor)
• Create strong relationships with departments that support Fairmont Gold- primarily the culinary and stewarding departments
• Make certain that all Fairmont Château Laurier policies, procedures and corporate Fairmont Gold standards are known, followed and acted upon at all times
• Follow all safety and sanitation policies when handling food and beverage items
• Follow all sustainability standards and initiatives
• Other duties as assigned

QUALIFICATIONS

• Food and Beverage serving experience required
• Smart serve required
• Excellent interpersonal and English/French communication skills
• Must possess a professional presentation
• Strong problem solving abilities
• Highly responsible & reliable
  Additional Information

• Consistently offer professional, friendly and engaging service
• Provide exceptional service in the Fairmont Gold lounge
• Responsible for the set up and break down of all food and beverage presentations in the lounge. (Breakfast, coffee/tea service, bar service and canapés)
• Assist guests regarding food and beverage menu items. Have knowledge of all menu items, garnishes, contents and preparation methods
• Attention to detail in ensuring the lounge is well maintained at all times and that the ambiance changes in the lounge from one food and beverage presentation to the next
• Clearing dishes from guest tables and ensuring cleanliness of the lounge and services areas
• Identify guest preferences and act on them to develop and maintain strong guest relationships to ensure Fairmont Gold loyalty
• Provide personalized Concierge information to our Guests about local and area attractions
• Effectively organize the Fairmont Gold pantry and storage areas to ensure efficiency
• Assist with controlling inventory needed for Fairmont Gold pantry and storage areas. (Food and liquor)
• Create strong relationships with departments that support Fairmont Gold- primarily the culinary and stewarding departments
• Make certain that all Fairmont Château Laurier policies, procedures and corporate Fairmont Gold standards are known, followed and acted upon at all times
• Follow all safety and sanitation policies when handling food and beverage items
• Follow all sustainability standards and initiatives
• Other duties as assigne