Company Description
Do you aspire to grow your career with a prestigious global luxury brand that offers unmatched development opportunities, worldwide perks, and a highly competitive compensation and benefits package?
As Fairmont Gold Lounge Supervisor, you will play a vital role in curating personalized and memorable experiences for our most discerning guests. From pre-arrival planning to departure farewells, you will ensure the highest level of service within our exclusive Fairmont Gold Lounge. Your leadership, attention to detail, and passion for hospitality will elevate the guest journey and inspire excellence in the team around you.
Job Description

YOUR EXPERIENCE AND SKILLS INCLUDE:

• Minimum of 1-year experience in luxury-level restaurant operations as a supervisor or service captain.
• An understanding and passion for the Vancouver culinary scene, and being a trend-setter in the market.
• Forbes five-star and/or Michelin rated dining experience strongly preferred.
• Problem solving & decision-making skills; analytical and highly detail oriented.
• Product knowledge, including a thorough working knowledge of wines, spirits and other beverages.
• Excellent interpersonal & communication skills; service oriented and a team player.
• Strong computer skills (Outlook, Word, Excel and MS Office software)
• Ability to work well under pressure in a fast-paced environment
• Ability to focus on the guests’ needs, while remaining calm and courteous at all times
• Serving it Right certification required
• Must be available to work a variety of shifts, including mornings, evenings, overnights, weekends and overtime
  Additional Information

Reporting to the VIP Leadership Team, responsibilities and essential job functions include but are not limited to the following:

• Provide warm, sincere and engaging service ensuring we manage and foster the guest relationship
• Ensure Fairmont Gold Lounge and the food & beverage offerings consistently reflects the ambience and service standards set by the leadership team
• Ensure the delivery of excellent service during and in-between meal periods by maintaining high staff morale and team spirit through active on the floor communication, training and coaching.
• Assist the VIP and Fairmont Gold Leadership by motivating, leading, coaching and monitoring the performance levels of all team members
• Ensure Fairmont Gold Lounge is operating within the standards of a Forbes five-star venue
• To contribute and focus on daily growth of the operation though awareness and understanding of LQA and EES
• Work closely with Front Office and Fairmont Gold team to create memorable and luxurious experiences for VIP guests
• Work together with the culinary, service, and stewarding team to ensure that all food and beverage service meets or exceeds guest expectations and to promote teamwork as a strong component of the daily service culture
• Have full knowledge of all offerings
• Consistently implement creative & innovative ideas to enhance guest experience by arranging seasonal activations in the Lounge in collaboration with culinary and beverage leadership
• Take lead in handling all guest concerns, reacting quickly and professionally with the goal to bring around full resolution with guest satisfaction top of mind
• Create and maintain a positive company culture with aim to sustain an engaged, knowledgeable and enthusiastic team while building mutual trust, respect, and cooperation

Ensure that all safety and sanitation policies are followed when handling food and beverage
Qualifications