WHO WE ARE

For over 96 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.

AT FAIRMONT, WE WANT TO BRING OUT YOUR HIGHEST POTENTIAL. SHORTLY AFTER APPLYING, YOU WILL RECEIVE AN EMAIL FROM OUR PARTNER ASSESSFIRST PROMPTING YOU TO CREATE A PROFILE AND COMPLETE A QUESTIONNAIRE. THIS IS A MANDATORY STEP FOR YOUR CANDIDACY TO BE CONSIDERED AS IT ENABLES US TO EXPLORE YOUR COMPATIBILITY WITH THIS ROLE AND OUR CULTURE OF LUXURY EXCELLENCE.

Job Description

Qualifications

• We are looking for service oriented individuals who have excellent personal presentation and interpersonal skills
• Strong attention to detail and the ability to multi task are required for this role
• This position requires the successful candidate to have a flexible schedule and the ability to work a variety of shifts including early morning start times, weekdays, weekends and or holidays
• Valid Smart Serve certification required
• Please note that candidates must already be legally eligible to be work in Canada in order to be considered
• Previous luxury level service knowledge and training an asset
• College diploma or University degree from a Hospitality related program an asset
• Additional language a definite asse

SPECIFIC ROLES AND RESPONSIBILITIES THAT CREATE THE ESSENTIAL TORONTO EXPERIENCE:

Reporting to the Director of Fairmont Gold, the Fairmont Gold Pantry Attendant will be responsible for the following:

• To report for duty on time with a professional appearance and clean appropriate uniform with all the tools needed to start your shift.
• Engage with guests to better understand the purpose of their stay while observing and communicating their food and beverage preferences to support the delivery of anticipatory service
• Acknowledge guests by name while honoring their unique preferences and requests
• Execute full cycle food & beverage mise en place preparations, setup, and service processes in accordance with departmental performance standards
• Welcome and offer assistance to guests who are utilizing the lounge
• Assist with the replenishment of food and beverage offerings in the Fairmont Gold and Deloitte Lounges throughout the day
• Assist with the clearing and resetting of tables in addition to the replenishment of flatware, crockery, and glassware
• Maintain cleanliness of all food & beverage preparation areas within the Fairmont Gold & Deloitte Lounges
• Adhere to food sanitation and safety standards at all times
• Oversee and ensure the quality and appearance of all culinary presentations and pantry areas
• Maintain a professional, neat, and well-groomed appearance, adhering to the Fairmont Gold grooming standards at all times
• Actively participate in the ongoing development of the Hotel, service enhancements and training, ensuring delivery of departmental standards.
• Adhere to the hotels social media and confidentiality policies

Qualifications

• We are looking for service oriented individuals who have excellent personal presentation and interpersonal skills
• Strong attention to detail and the ability to multi task are required for this role
• This position requires the successful candidate to have a flexible schedule and the ability to work a variety of shifts including early morning start times, weekdays, weekends and or holidays
• Valid Smart Serve certification required
• Please note that candidates must already be legally eligible to be work in Canada in order to be considered
• Previous luxury level service knowledge and training an asset
• College diploma or University degree from a Hospitality related program an asset
• Additional language a definite asset