WHAT’S IN IT FOR YOU?

• An inclusive, empowering, and positive workplace, where we place people at the heart of everything we do
• The only luxury hospitality group to be awarded Great Place to Work® Canada
• The opportunity to have fun at work alongside passionate hoteliers
• The opportunity to live, work and play across the world through our employee travel and internal transfer programs
• Complimentary duty meal in our colleague dining room
• Complimentary uniform laundering
• Complimentary hotel stay for two through our BE OUR GUEST program
• Employee benefit card offering discounted room and food & beverage rates at Fairmont & Accor properties worldwide
• Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability and DEI Committees
• A comprehensive benefits package including extended medical, dental, vision, life insurance, and disability benefits
• A company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan (GRSP)
• 30% reimbursement for TransLink monthly passes or YVR Employee Parking pass
• Full wage of $31.80/hour following the successful completion of probationary period
  Job Description

YOUR EXPERIENCE AND SKILLS INCLUDE:

• Service focused personality is essential with a minimum 2 years’ experience in Front Office or Food & Beverage is an asset
• Previous experience in luxury guest service a strong asset
• Serving It Right and Food Safe Level 1 Certification will be required upon hiring
• Prior experience working with Opera or a related Property Management system is an asset
• Strong interpersonal and problem solving abilities and the ability to lead by example
• Knowledge of Metro Vancouver activities and attractions
• Superior communication skills, both verbal and written, and professional appearance
• Ability to work well under pressure in a fast-paced environment while managing multiple priorities
• Ability to work independently and cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Computer literate in all Microsoft Window applications required
• Highly responsible and reliable
• Ability to work a variety of shifts including early morning (5am) and late night
• Fluency in English; additional languages are a plus
  Additional Information
  Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
  Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

• Consistently offer friendly, professional and proactive guest service
• Lead and supervise the Fairmont Gold floor to ensure standards are adhered to
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
• Setup and oversee Food & Beverage offerings in Fairmont Gold Lounge, anticipate and communicate replenishment needs promptly
• Excellent knowledge of Food & Beverage offerings and cater to guests’ preferences and special dietary requests
• Monitor Fairmont Gold Lounge for appropriate ambience, service, safety and wellbeing of guests
• Maintain cleanliness and presentable condition of serving tools, tables and both front & back of house areas
• Review all Fairmont Gold reservations to ensure guest requests are met or exceeded
• Provide exceptional Concierge information about local and area attractions
• Develop and maintain strong guest relationships to ensure Fairmont Gold loyalty
• Ensure the highest possible revenues and rate integrity for Fairmont Gold rooms, working with the Front Office team on daily upsell programs
• Follow departmental policies, procedures and service standards
• Follow all safety policies, including knowledge of Food Safety & hygiene standards
• All other duties as assigned
  Qualifications