Fairmont Gold Supervisor

at  Fairmont

Company Description
Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury. Offering ski-in, ski-out convenience in the winter, and an on-site championship golf course in the summer, we are Canada’s year-round outdoor adventure destination. Additionally, we are Whistler’s largest conference resort hotel, offering 5 unique dining outlets, a slope-side Health Club, and 519 guestrooms and suites.
Job Description

QUALIFICATIONS

• Thorough knowledge of Front Office operations, including Front Desk, Reservations and Telecommunications is required
• Previously demonstrated commitment to exceeding guests’ expectations at all times
• Knowledge of Whistler is an asset
• Must possess a professional presentation

• Lead and supervise the Fairmont Gold attendants to ensure all Fairmont Gold Standards and operating procedures are adhered to
• To monitor maintenance of the physical Fairmont Gold product
• Review all Fairmont Gold reservations to ensure requests are met
• Ensure the highest possible revenues are generated for Fairmont Gold, working with the Front Office team on daily upsell programs
• Handle guest concerns and react quickly, logging and notifying proper areas
• Developing and maintaining contacts with counter parts in other Fairmont properties as well as other hotels and hospitality services in the Whistler area
• Develop and maintain strong guest relationships to ensure Fairmont Gold loyalty
• Provide exceptional Concierge information to our guests about local and area attractions