Families Coordinator, Operation Backyard at KNOXVILLE LEADERSHIP FOUNDATION

Knoxville, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Mar, 26

Salary

0.0

Posted On

20 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Engagement, Communication, Organizational Skills, Problem Solving, Planning, Documentation, Home Repair Concepts, Relationship Building, Data Management, Report Preparation, Community Engagement, Adaptability, Quality Control, Follow-Up, Outreach Support

Industry

Civic and Social Organizations

Description

Description About Knoxville Leadership Foundation Knoxville Leadership Foundation serves the Knoxville area by connecting communities of resource with communities of need while reconciling people to Jesus Christ and to each other. Operation Backyard is one of KLF’s core programs, providing minor home repairs for low-income, elderly, and disabled homeowners through the support of volunteers and community partners. Position Overview The Families Coordinator is an entry-level, client-facing role responsible for guiding families through the Operation Backyard application process and ensuring smooth administrative workflow. This position combines strong administrative and organizational skills with a warm, personable communication style. The Coordinator will serve as one of the first points of contact for families seeking assistance, help gather eligibility documentation, track applications, and complete basic on-site visits using program checklists. While prior construction experience is not required, basic familiarity with home repair concepts or a willingness to learn is helpful. Key Responsibilities: Client Engagement & Intake · Serve as a welcoming, responsive point of contact for families applying for minor home repairs. · Conduct initial applicant intake, gather required documentation, and guide families through each step of the process. · Maintain prompt, professional communication with applicants, answering questions and providing updates. Site Visits & Documentation · Schedule and conduct basic home visits using established checklists to document repair needs (training provided). · Upload notes, photos, and assessment details into program systems. Administrative Coordination · Track incoming applications and maintain accurate digital records within administrative and data systems. · Assist in preparing simple reports, metrics, and program documentation. · Ensure all paperwork, communications, and follow-up tasks are completed in a timely and organized manner. Program Support & Community Engagement · Build and maintain relationships with social service providers and community partners who refer families for assistance. · Support outreach efforts and assist in implementing new systems to increase applicant engagement. · Conduct follow-up interviews with families to document completed services and assess program satisfaction. · Perform other duties as assigned to support overall program success. What We Offer · Meaningful, mission-driven work that directly supports Knoxville families. · Training and support from a collaborative team. -Opportunity for growth within the operation of a well-established community program. For more information about the programs of Knoxville Leadership Foundation visit us online at www.klf.org. Requirements Competencies Required: To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position. · Adaptability: adapts to changes in the work environment, manages competing demands and can deal with foundation growth, frequent change, delays, and unexpected events · Analytical/Problem Solving: Gathers and analyzes information skillfully, resolving problems in a timely manner · Communication: maintains confidentiality, remains open to others’ ideas, and exhibits willingness to try new things. Strong written and oral skills · Planning/Organizing: prioritizes and plans work activities, uses time efficiently and develops realistic action plans · Quality control: demonstrates accuracy and thoroughness and monitors own work to ensure quality Physical Requirements: · Prolonged periods sitting at a desk and working on a computer · Prolonged periods standing outside on active worksites · Bending and twisting. · Must be able to lift up to 50 pounds at times.

Responsibilities

The Families Coordinator guides families through the Operation Backyard application process and ensures smooth administrative workflow. Responsibilities include client engagement, conducting site visits, and maintaining accurate records.