QUALIFICATIONS

• Bachelor degree in Social Services (preferred); diploma in Social Services (asset)
• A minimum of five years’ direct experience working with families
• A minimum of two years’ direct experience working in under supported communities
• A minimum of two years’ experience supervising and mentoring others.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• Ability to work flexible hours, including evenings as required by program needs.
• Have an understanding of economic, social, and structural inequalities, such as poverty, discrimination, and social exclusion
• Resourceful in finding and engaging with new program and service collaborations and partnerships
• Skilled in risk assessments; analyzing situations and adopting effective course of action
• Ability to maintain sensitive and confidential information
• Knowledge of neurodiversity and toxic stress
• Knowledge of current and emerging needs within communities served
• Proven ability to form relationships with community members, balancing boundaries and an approachable presence
• Ability to provide encouragement and support to others with patience, understanding, flexibility and adaptability.
• Have working knowledge and practice of attachment theory, harm reduction, recovery approach, strengths based and person centered approaches
• Knowledge of volunteer recruitment and sustainability in volunteer enrollment
• Basic budget preparation and management knowledge
• Ability to work effectively in a sensitive environment and meet schedules and timelines

• Develop, implement and evaluate programs and services that; address community members’ basic needs, provide information and resources, opportunities for connection, incorporate capacity-building and a range of education and training opportunities.
• Perform crisis support and crisis prevention by addressing addictions, mental health, family violence, food security etc.
• Recognize and be prepared to provide different levels of support depending on each person’s needs.
• Barriers to accessing programs and services are identified and addressed with an equitable lens
• Programs and services are provided with humility in a holistic, dignified, and respectful manner and are culturally sensitive.
• Build trusting, responsive relationships with community members while consistently providing a safe, welcoming and inclusive space
• Proposing innovative programs and ideas to the leadership team, which may include applying for grants less than $5,000, requests for donations and completing related reporting.
• Participate in program development, application, evaluation, and debriefing continuous improvement according to policies, best practices, expectations, standards and guidelines.
• Engage and encourage community members to participate in Community Advisory meetings and host meetings regularly and where possible.
• Provide knowledge of and guidance to navigate systems (e.g. legal, educational, CFS, childcare, physical and mental healthcare, etc.)
• Provide leadership, oversight and support to the Pathways Program (pre-employment and employment opportunities); including creating volunteer opportunities, volunteer recruitment, scheduling, on site training, and mentoring.
• Supervise Community Helpers by delegating work, supporting the development of their skill set, monitoring and evaluating their quality of work.
• Perform administrative duties including maintaining the Momentum database, create and distribute newsletters and flyers, create program reports as needed, prepare/maintain monthly financial reports and maintain social media pages.
• Undertake other duties as related to the position and as reasonably assigned by the supervisor.