SALARY: AFC BAND 5 EQUIVALENT DEPENDING ON EXPERIENCE, PRO RATA

Would you like to make a difference to your local community and feel a personal sense of reward in providing support to those who have been bereaved?
Do you have knowledge of the grieving process, experience of managing people and working as a team member as well as on your own?
Do you have good interpersonal and communication skills?
If you answer Yes to the above, then you may be the person we are looking for!
HospiceCare North Northumberland is a charity that provides end of life care, bereavement support and activities for those with dementia across North Northumberland. We are seeking a highly motivated individual with a passion to support adults at a vulnerable time in their lives.
The post holder will have a key role in developing the service to meet the needs of our client base while providing counselling/support to bereaved families in North Northumberland, raising clinical standards and promoting a learning environment for other health and social care providers. The post holder will also identify opportunities for income generation to support services development, including the provision of Wellbeing services to local businesses. The post holder will be responsible for triaging and allocating referrals to appropriate person & carrying a case load. They will manage and support the student counsellors and active listening volunteers.

Main Duties of Post:

• To agree a caseload with the Head of Care Services commensurate to the hours worked
• Develop the service to meet the needs of the community
• Work with other team members such as resident counsellor to ensure triage referral process meets the needs of the service
• To ensure that all external funders outcomes are met and that we are responsive to the needs of the Community
• To work in partnership with other agencies to provide seamless support for pre and post bereavement clients
• To empower clients to develop their long-term coping strategies following bereavement
• To ensure that practice remains up to date and evidence based
• To liaise with nursing colleagues where necessary regarding patients and clients
• To maintain client confidentiality at all times and work within GDPR regulations
• To be aware of and work towards achievement of the Hospices’ strategic goals

CONDUCT

• To behave in a professional manner at all times, reflecting and maintaining the values and ethos of the organisation
• To adhere to all HCNN policies and procedures
• To understand the Hospices Vision and strive to work towards its achievement
• To promote the Hospice’s reputation and values and work as a team to further develop the service
  This job description reflects the immediate requirements and objectives of the post. It is not an exhaustive list but gives a general indication of the level of work undertaken, which may vary in detail in the light of changing demands and priorities. Substantive changes will be carried out in consultation with the post holder. The post holder would be required to maintain an up to date DBS Certificate

Main Duties of Post:

• To agree a caseload with the Head of Care Services commensurate to the hours worked
• Develop the service to meet the needs of the community
• Work with other team members such as resident counsellor to ensure triage referral process meets the needs of the service
• To ensure that all external funders outcomes are met and that we are responsive to the needs of the Community
• To work in partnership with other agencies to provide seamless support for pre and post bereavement clients
• To empower clients to develop their long-term coping strategies following bereavement
• To ensure that practice remains up to date and evidence based
• To liaise with nursing colleagues where necessary regarding patients and clients
• To maintain client confidentiality at all times and work within GDPR regulations
• To be aware of and work towards achievement of the Hospices’ strategic goal