Family Enrollment Support Specialist at Child Development Schools, Inc.

Raleigh, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Feb, 26

Salary

0.0

Posted On

24 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Early Childhood Education, Social Work, Communications, Enrollment, Outreach, Customer Success, Family Engagement, Digital Tools, CRM Systems, Communication Skills, Empathy, Organizational Skills, Data Analysis, Team Collaboration, Retention Strategies, Onboarding

Industry

Education Administration Programs

Description

Explore your passion with us! Founded in 1988, Child Development Schools is headquartered in Austin, TX operating over 260 childcare centers in 11 states. Our three early childhood education brands are Childcare Network, Sunrise Preschools, and My Small Wonders. We proudly provide quality care and developmental education to over 30,000 children aged six weeks to twelve years. We have a great opportunity for a Family Enrollment & Support Specialist to join our growing company! We are looking for a proactive and compassionate individual to support our early education program. This role is focused on growing enrollment through outreach campaigns, guiding families through the onboarding process, and supporting retention—especially for at-risk families. You’ll work closely with retention and operation teams to promote the center’s offerings through virtual channels and ensure that every family has a positive, informed experience from inquiry to long-term care. Job Overview: We are seeking a strategic and empathetic leader to serve as the Lead Family Enrollment & Support Lead. This elevated role is critical in shaping and executing enrollment strategies, coaching team members, and managing cross-functional initiatives to drive family engagement and retention—especially for at-risk populations. The ideal candidate combines operational excellence, strong people management skills, and a deep passion for equitable access to early education. As a senior member of the Family Engagement team, you will play a key role in increasing enrollment, improving family satisfaction, and supporting organizational growth across multiple sites. Key Responsibilities: Strategic Leadership & Team Collaboration · Lead regional or market-specific enrollment initiatives in alignment with organizational goals, seasonal priorities, and growth targets. · Provide coaching and performance support to Enrollment & Support Specialists, sharing best practices, guiding complex family cases, and promoting professional development. · Analyze enrollment, retention, and satisfaction trends to identify strategic opportunities and implement data-informed solutions. · Collaborate with cross-functional teams—including marketing, CRM, operations, and school leadership—to align messaging, systems, and service delivery across the enrollment journey. · Serve as a strategic thought partner to the Family Enrollment & Support Manager, contributing to program innovation, process design, and long-term planning. Outreach & Enrollment Growth · Partner with management to design and execute targeted outreach campaigns that reflect local enrollment goals, community needs, and demographic trends. · Co-develop and maintain a high-performing lead management and nurturing system utilizing CRM platforms, automated workflows, and performance dashboards. · Coordinate closely with marketing and CRM teams to ensure timely, consistent, and family-friendly deployment of promotional content, seasonal offers, and center-specific messaging. At-Risk Family Strategy & Data-Informed Interventions · Collaborate with management to develop targeted engagement strategies for at-risk families, using insights from NPS data, attendance patterns, and family intake assessments. · Oversee the implementation of high-impact support services and personalized follow-up protocols to reduce barriers and increase access to care. · Lead quarterly cross-functional reviews of family risk indicators to refine intervention strategies and inform systems-level adjustments. Onboarding, Orientation & Family Experience Design · Co-design and implement scalable, high-touch onboarding experiences that ensure a smooth and supportive transition from inquiry to first day of care. · Ensure families are fully prepared with all necessary documentation, orientation resources, and personalized support throughout the onboarding timeline. · Train school-based staff and new enrollment specialists on onboarding tools, standards, and communication best practices to ensure consistency and quality across locations. Retention Leadership & Hyper-Care Programming · Lead proactive retention strategies focused on key family lifecycle milestones (e.g., 30/60/90-day outreach, seasonal transitions). · Serve as an escalation point for families facing complex challenges, working cross-functionally to resolve concerns and improve satisfaction. · Collaborate with school and operations teams to design and execute ongoing engagement efforts, such as virtual family events, milestone celebrations, and culturally responsive programming. · Track and analyze family satisfaction metrics, leveraging feedback to continuously improve retention efforts and inform leadership reporting. Qualifications * Associate’s or Bachelor’s degree in Early Childhood Education, Social Work, Communications, or a related field or 5+ years equivalent work experience. * Some travel may be required based on business needs * 2+ years of experience in enrollment, outreach, customer success, or family engagement (preferably in a childcare setting) * Experience with digital tools and platforms (email marketing, CCM Systems, CRM systems) * Excellent written and verbal communication skills, with a strong sense of empathy and professionalism * Bilingual abilities are a plus (Spanish, Mandarin, etc.) Key Attributes: * Digitally savvy and comfortable managing remote communication and virtual promotion * Highly organized and detail-oriented * Passionate about early education access and family-centered service

Responsibilities

The Family Enrollment Support Specialist will lead enrollment initiatives, coach team members, and manage strategies to enhance family engagement and retention. This role involves collaborating with various teams to ensure a positive experience for families from inquiry to long-term care.