JOB SUMMARY:

Are you passionate about creating memorable family experiences? Roe Valley Resort is looking for an enthusiastic Family Fun Coordinator to manage and promote bookings for our exciting new range of family friendly activities.
This role is primarily responsible for planning, promoting, and delivering fun and engaging activities for families staying at Roe Valley Resort. As the resort expands its family-friendly offerings, you will be the key driver in ensuring families have an unforgettable experience. During quieter periods, you will also support the Reservations team with booking inquiries and administrative tasks.

REQUIREMENTS:

• Previous experience in customer service, hospitality, or sales — experience in family resorts or working with children is an advantage.
• Confident communicator with excellent telephone and written skills.
• Strong organisational skills and attention to detail.
• A proactive, sales-minded approach with confidence in promoting activities to guests.
• Ability to multitask and manage bookings accurately.
• Friendly, approachable, and professional manner with guests of all ages.

A LUXURIOUS RETREAT IN THE HEART OF NORTHERN IRELAND’S COUNTRYSIDE.

Nestled in 380 acres of lush parkland along the River Maine, just 30 minutes from Belfast, Galgorm Collection Resort is Northern Ireland’s premier luxury resort, offering a blend of traditional elegance and modern indulgence.

Whether you’re seeking a romantic getaway, a relaxing spa retreat, a world-class golfing experience, or a business escape in a serene setting, Galgorm provides an unparalleled experience with exceptional service, award-winning facilities, and breathtaking scenery.

• 125 elegantly designed guest rooms and suites
• Exclusive self-catering lodges, cottages, and shepherd huts
• Award-winning Thermal Spa Village, the largest in Ireland
• Signature treatments featuring Aromatherapy Associates and Gaia Skincare
• Three acclaimed restaurants offering gourmet and casual dining
• Chic cocktail and whiskey bars with extensive selections
• Championship golf course nearby, with bespoke golf packages
• Riverside hot tubs, saunas, and hydrotherapy pools
• Luxurious wedding and event venues with scenic backdrops
• Perfect base for exploring the Causeway Coast and Glens of Antrim

KEY RESPONSIBILITIES:

• Proactively contact families with existing room bookings to promote and secure advance reservations for the resort’s children’s activities.
• Provide detailed information about activity options, schedules, pricing, and availability.
• Confirm bookings, handle amendments or cancellations, and ensure all activity reservations are accurately recorded in the system.
• Act as the main point of contact for parents during their stay regarding the children’s program.
• Gather feedback from guests to help refine and improve the activities experience.
• Working within office guidelines
• Dealing with client queries – by phone and online.