KEY SKILLS AND EXPERIENCE REQUIRED

We are looking for an empathetic and professional candidate with excellent communication skills and a good knowledge of the information and support services available to families living in Warwickshire. Due to the nature of the role, you will need to be flexible and adaptable with the ability to think on your feet.
For further information please see the Job Description and Person Specification below:
FIS Officer
Working for Warwickshire – This is the difference you make:
Warwickshire County Council is a place where everyone feels valued, included, safe, supported, and welcome. Our people are at the heart of this vision, could you be one of them!
At Warwickshire County Council we are committed to ensuring Warwickshire’s economy is vibrant and supported by the right jobs, training, skills and infrastructure. Our people vision for Warwickshire County Council is a great place to work where diverse and talented people are enabled to be their best.
Your future matters to us, we provide a generous pension scheme which includes an employer contribution rate of typically around 19 percent per month, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants. To find out more please visit: Warwickshire Pension Fund homepage – Warwickshire Pension Fund.
The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to Vivup benefits and discounts platform.

Warwickshire Family Information Service (FIS) provides information, guidance and signposting about a wide range of subjects for families and professionals working with families in Warwickshire.
As an integral part of the Early Support Service in Warwickshire we work closely with families and key stakeholders to ensure families receive the information and support they need at the earliest possible opportunity. This includes managing a confidential helpline service, visiting community outreach venues and supporting and expanding the team’s knowledge of the Warwickshire localities.
Whilst working as part our FIS Officer team, your week will be split between supporting families on our helpline and visiting community venues. Our office base is in Warwick, and our outreach offer is countywide.
Now is an exciting time to be a part of our team as Warwickshire has been chosen as one of the seven areas to deliver the Families First for Children Pathfinder Programme. Join us to help shape and influence the future of children’s social care together. Find out why we are good Ofsted.

Our Offer to you includes:

• Supportive managers who provide recognition and a robust supervision policy focussed on wellbeing and workload.
• A Volunteering & Wellbeing Day in addition to generous annual leave and an additional day at Christmas
• We also offer a Refer a Friend package scheme for some roles, Terms & Conditions apply