We are seeking a talented individual to join our Client and Member Services team at Mercer Administration Services. This role will be based in the Wollongong office. This is a hybrid role with some in office attendance required.
As a Family Law Administrator, you will be responsible for the facilitation of all processes relating to Family Law matters in accordance with Service Level Agreements and Legislative requirements. Additionally, from time to time you will be required to support other teams which may include investigating, resolving and responding to complex inquiries and complaints concerning members’ entitlements for the Pooled Funds.

FAMILY LAW PROCESSING:

• Deliver professional and courteous customer service via email, phone, and written correspondence for Family Law matters.
• Interpret scheme legislation and policies for legal implications, seeking compliance and legal advice when needed.
• Manage Family Law processes within contractual and legislative timeframes, ensuring confidentiality.
• Handle quotes, calculations, requests for information, review court orders and financial agreements for accuracy, draft responses to complex enquiries and complaints, and process payments.
• Maintain accurate and secure spreadsheet registers for all schemes.
• Review member statements involving Family Law splits to ensure accuracy before distribution.

Please refer the Job description for details