Family Room Associate - Metropolitan

at  RONALD MCDONALD HOUSE NEW YORK

Ronald McDonald House New York is looking for a Family Room Associate to support our satellite centers in partnering hospitals. While this role’s main hub will be the Metropolitan Family Room in Manhattan, there will also be opportunities to support our other locations in Brooklyn, Queens, and the Bronx, as well as our Wellness Center at our main location on the Upper East Side.
The Family Room Associate serves as a key component of the Programs team to advance the organization’s mission to serve and increase community knowledge and engagement.
The pay for this role will be $24 per hour. This will be an onsite schedule Monday/Thursday/Friday, 8 AM – 4 PM and Tuesday/Wednesday 11 AM – 7 PM.

QUALIFICATIONS & COMPETENCIES

• Bi-lingual required. Spanish speaker strongly preferred
• Undergraduate degree required
• Minimum of two (2) years’ experience in a guest facing role; previous hospital, special needs’ population or hospitality experience strongly preferred
• Must be flexible/able to work special events as needed.
• Experience and proficiency with Microsoft Office skills (Excel/Word/PowerPoint)
• Strong organizational and administrative skills; ability to maintain a clean and welcoming environment for guests
• Strong written and verbal communication skills; positive and respectful interpersonal skills
• Ability to remain professional yet compassionate when interacting with families in crisis
• Hospitable demeanor when interacting with caregivers, medical staff or visitors
• Experience working with children, people with disabilities or illness a plus
• Ability to collaborate and participate as a flexible, responsive team member
• Ability to work independently, make decisions, problem solve, and adhere to priorities
• Demonstrates ability to effectively listen, evaluate and react to sensitive members, providers and internal/external clients.

OTHER

• This job description is an overview or major duties, activities and responsibilities required for the role.
• This description is not intended to be a complete listing of all tasks required for the role.
• Responsibilities will change with the needs of the organization.

ESSENTIAL FUNCTIONS:

• This individual is accountable for all Family Room operations, including the development and implementation of programs and services, assisting and supporting guests, and facility maintenance in accordance with established policies and operating procedures. In collaboration with hospital volunteer programs and RMH-NY Volunteer Coordinator.
• As an extension of Ronald McDonald House New York, this individual will represent the organization and will work closely with the House team and hospital management.
• Uphold policies concerning eligibility of people permitted to use the Family Room. Imperative to maintain communication with key medical staff and relevant personnel as well as parents/legal guardians of pediatric patient.
• Responsible for enforcing operations, procedures and policies.
• Be consistent with the mission of RMH-NY in providing support and service to guests in specific pediatric departments.
• Establish and maintain effective relationships with key stakeholders including families, donors, hospital management and other RMH-NY internal key relationships.
• In collaboration with hospital volunteer programs and RMH-NY Volunteer Coordinator, ensure recruitment, screening, training and evaluation of volunteers to support Family Room operations.

Responsibilities:

• Go to or call appropriate facility units to encourage caregivers to utilize the Family Room.
• Provide supplies for ongoing operation of the Family Room (snacks, laundry supplies, refreshments, creamers, cups/napkins) daily.
• Maintain Log Book that oversees the Day-to-Day Operations and record quantitative measure of the impact of families served.
• Develop and execute non-clinical programs/events to increase family engagement and build awareness.
• Report matters of concern in a timely manner to the Chief of Programs and participate in the resolution.
• Collaborate with Family Room team at NYC Health/Hospitals and Wellness Team at RMH-NY.
• Be attentive and observant of all parts of the space/facility to ensure a safe and secure environment for all staff and guests.
• Serve as a resource for families, guests, staff, volunteers, donors and other community members

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work for this job is performed mostly in office settings or Hospitals. Some outdoor work is required.
• This is partly a sedentary role; some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary.
• This position may require standing or walking for extensive periods of time for major events

The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The office for this job is located in a hospital, particularly where pediatric patients are undergoing active medical treatment. For some RMH-NY patients, medical treatment may include radiation therapy. While radiation therapy is never administered in RMH-NY facilities, there is the potential for some radioactive material to be present in patients who have undergone radiation therapy. Based on radiation measurements performed throughout RMH-NY, it is not expected that individuals working for RMH-NY will receive radiation doses that would exceed the general public limit (100 millirem per year).
• The location for this job provides 24-hour medical, nursing, and RT services such as OT, PT, Speech, and Recreation. The patients all have profound neurological deficits. Patient diagnoses range from perinatal events, infections, genetic disorders, to traumatic brain injuries. Most patients within this facility are under 21 years old.
• The noise level in the work environment is moderate to loud. Noise levels often increase with families and children who have temporary residence in the building as well as guests and musical performers for special events.
• This job operates in an office/hospitality environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines