Family Service Support Officer at City of Greater Geelong

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Full Time

Start Date

Immediate

Expiry Date

17 Sep, 26

Salary

76010.65

Posted On

19 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Administrative Support, Customer Service, Records Management, Database Maintenance, Procurement, Data Entry, Report Preparation, Stakeholder Management, Time Management, Research

Industry

Government Administration

Description

About the role In this role you will provide high level administration support across the Family Services Department in an efficient and effective manner with a strong emphasis on customer service. You will be based at one of the City’s Early Childhood Centres within the Geelong region, relative to you residental location, although you may be asked to travel between the City’s 11 centres where required. There are currently two positions available: * 1 x Fixed Term – Full Time (through to 18 December 2026) * 1 x Fixed Term – Full Time (through to 4 April 2027) Work type: Fixed Term - Full Time Classification: Band 4 $76,010 pa plus super (pro rata) Key responsibilities include: * Maintain administrative processes that support Family Services programs, including Maternal Child Health, Early Childhood Education and Care, and Family Services Development. * Attend to high‑volume telephone and in‑person enquiries in a clear and professional manner. * Coordinate records management systems, including creating and maintaining databases where required. * Provide administrative support both onsite and offsite across all Family Services facilities. * Purchase equipment and other procurement items in line with budget guidelines. * Complete accurate data entry and word processing tasks. * Prepare statistical reports, correspondence, agendas, and presentations for the department. About you The ideal candidate is an experienced administrative professional, who has a background in customer service and enjoys interacting with a diverse range of people. You will have a keen eye for detail, a good work ethic and a flare for innovation and continuous improvement mindset with excellent time management practices. Essential Experience: * Demonstrated experience in administrative roles over several years. * Proven ability to manage high‑volume phone and in‑person enquiries promptly and professionally. * Strong customer‑service orientation when supporting staff, clients, families, and community members. * Experience developing and maintaining positive working relationships with internal and external stakeholders. * Experience managing electronic and hard‑copy record‑keeping systems, including creating and maintaining databases. * Demonstrated experience preparing reports, correspondence, and presentations. * Experience conducting research, including online research, and drafting reports or written responses. * Preferred candidates will require a Working with Children’s Check and be required to undergo a National Police Check as part of the recruitment process (funded by the City). If this sounds like the role for you, then click apply now! A career with us We’d love for you to continue your career with the City and set the benchmark for a sustainable, inclusive and culturally safe workplace. With a range of benefits, flexible working options, learning and development opportunities, support services and the opportunity to give back to the community, the City has so much to offer! Click https://www.geelongaustralia.com.au/employment/article/item/8d1155a0d84344d.aspx [https://www.geelongaustralia.com.au/employment/article/item/8d1155a0d84344d.aspx] to view all the benefits to you working at the City. We support accessibility and encourage discussions about any adjustments or support you may need during the recruitment process. Applications and Enquiries Click the Position Description link to view more information about this position. Enquiries: Janine Jerinic | Family Services Administration Team Leader | JJerinic@geelongcity.vic.gov.au [JJerinic@geelongcity.vic.gov.au] Click the Apply button to submit your application or find out more about this opportunity. If we can assist you with any reasonable adjustments in order to submit your application for this role, please contact the Talent Acquisition team via email at careers@geelongcity.vic.gov.au [careers@geelongcity.vic.gov.au] noting your preferred method of communication and contact details and a member of the team will be in touch. We collect demographic data to help us learn who our advertisements are reaching and how we can reach an even more diverse audience. We are committed to building a more diverse team. Your responses to our demographic questions are strictly confidential and will not be individually shared.

Responsibilities

Provide high-level administrative support across the Family Services Department with a focus on customer service and professional enquiry handling. Responsibilities include managing records, procurement, data entry, and preparing statistical reports and presentations.