Family Service Support Officer (Internal Only) at City of Greater Geelong

, , -

Full Time

Start Date

Immediate

Expiry Date

23 Jun, 26

Salary

73796.0

Posted On

25 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Administration Support, Customer Service, Record Management, Database Maintenance, Procurement, Data Entry, Word Processing, Statistical Reporting, Correspondence Preparation, Agenda Preparation, Presentation Preparation, Time Management, Stakeholder Relationship Management, Attention To Detail, Continuous Improvement

Industry

Government Administration

Description

About the role In this role you will provide high level administration support across the Family Services Department in an efficient and effective manner with a strong emphasis on customer service. Work type: Temporary Full Time - through to 6 January 2027 Key responsibilities include: * Maintain administrative processes that support Family Services programs, including Maternal Child Health, Early Childhood Education and Care, and Family Services Development. * Attend to high‑volume telephone and in‑person enquiries in a clear and professional manner. * Coordinate records management systems, including creating and maintaining databases where required. * Provide administrative support both onsite and offsite across all Family Services facilities. * Purchase equipment and other procurement items in line with budget guidelines. * Complete accurate data entry and word processing tasks. * Prepare statistical reports, correspondence, agendas, and presentations for the department. About you The ideal candidate for this role is an experienced administrative professional, who has a background in customer service and enjoys interacting with a diverse range of people. You will have a keen eye for detail, a good work ethic and a flare for innovation and continuous improvement mindset with excellent time management practices. Essential Experience: * Demonstrated experience in administrative roles over several years. * Proven ability to manage high‑volume phone and in‑person enquiries promptly and professionally. * Strong customer‑service orientation when supporting staff, clients, families, and community members. * Experience developing and maintaining positive working relationships with internal and external stakeholders. * Experience managing electronic and hard‑copy record‑keeping systems, including creating and maintaining databases. * Demonstrated experience preparing reports, correspondence, and presentations. * Experience conducting research, including online research, and drafting reports or written responses. * A current Working With Children Check. If this sounds like the role for you, then click apply now! A career with us We’d love for you to continue your career with the City and set the benchmark for a sustainable, inclusive and culturally safe workplace. With a range of benefits, flexible working options, learning and development opportunities, support services and the opportunity to give back to the community, the City has so much to offer! Click https://www.geelongaustralia.com.au/employment/article/item/8d1155a0d84344d.aspx [https://www.geelongaustralia.com.au/employment/article/item/8d1155a0d84344d.aspx] to view all the benefits to you working at the City. We support accessibility and encourage discussions about any adjustments or support you may need during the recruitment process. Applications and Enquiries Click the Position Description link to view more information about this position. Enquiries: Janine Jerinic | Family Services Administration Team Leader | JJerinic@geelongcity.vic.gov.au [JJerinic@geelongcity.vic.gov.au] Click the Apply button to submit your application or find out more about this opportunity. If we can assist you with any reasonable adjustments in order to submit your application for this role, please contact the Talent Acquisition team via email at careers@geelongcity.vic.gov.au [careers@geelongcity.vic.gov.au] noting your preferred method of communication and contact details and a member of the team will be in touch. We collect demographic data to help us learn who our advertisements are reaching and how we can reach an even more diverse audience. We are committed to building a more diverse team. Your responses to our demographic questions are strictly confidential and will not be individually shared.

Responsibilities

The role involves providing high-level administrative support across the Family Services Department, focusing on efficiency and strong customer service. Key duties include maintaining administrative processes for various programs, managing high-volume inquiries, and coordinating records management systems.