Family Services Coordinator at Texas Children's Hospital

Houston, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Jul, 26

Salary

0.0

Posted On

20 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient coordination, HIPAA compliance, Data integrity, Reporting, Customer support, Process improvement, Communication, Triage, Healthcare administration, Staffing coordination

Industry

Hospitals and Health Care

Description

We are searching for a Family Services Coordinator. Someone to ensure compliance with hospital policies and HIPAA regulations while serving as a key departmental coordinator supporting patient care needs and staffing activities. This role functions as a critical communicator and planner—facilitating timely coordination among clinical leaders, support teams, Administration, and families to promote smooth daily operations. The position assists the Family Services Specialists (FSS) with patient coordination, prepares reports for executive groups, and provides recommendations to enhance departmental processes and overall service delivery. Supports a 24 hour operations team spanning all patient care areas in Houston, Austin and surrounding communities. Think you've got what it takes? Qualifications: * Bachelor's Degree Business in Healthcare Administration, Management, Communication or Healthcare related field required. * 5 years' experience in face-to-face customer or patient support in the healthcare related industry or family services required. Responsibilities: * Coordinates and Triages incoming requests for service. * Supports timely communication across clinical and administrative teams. * Produces Refined and Actionable Reports for Departmental Leaders and Administration * Oversees Patient Information Databases and Data Integrity * Provides High‑Contact, Professional Customer Support * Ensures Compliance with Departmental and Organizational Policies * Facilitates Process Improvements and Operational Efficiency Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S. News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years. Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Tower for pediatric research; Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children’s Hospital West Campus, a community hospital in suburban West Houston; Texas Children’s Hospital The Woodlands, the first hospital devoted to children’s care for communities north of Houston; and Texas Children’s Hospital North Austin, the new state-of-the-art facility providing world-class pediatric and maternal care to Austin and Central Texas families. We have also created Texas Children’s Health Plan, the nation’s first HMO focused on children; Texas Children’s Pediatrics, the largest pediatric primary care network in the country; Texas Children’s Urgent Care clinics that specialize in after-hours care tailored specifically for children; and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation. To join our community of 15,000+ dedicated team members, visit texaschildrenspeople.org [https://www.texaschildrenspeople.org/career/?job_id=414012] for career opportunities. Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

Responsibilities

The Family Services Coordinator facilitates communication between clinical leaders, support teams, and families to ensure smooth daily operations. They also assist with patient coordination, maintain data integrity, and produce actionable reports for departmental leadership.