Family Services Specialist I/II at Oklahoma Department Of Human Services

Oklahoma City, Oklahoma, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Oct, 26

Salary

40248.0

Posted On

19 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Interviewing, Case Documentation, Policy Interpretation, Organizational Skills, Flexibility, Call Center Operations, Electronic Application Processing

Industry

Civic and Social Organizations

Description

Family Services Specialist I/II This position is located in Oklahoma City, Oklahoma. Annual Salary: Level I H14A: $37,440.00 + Full State Employee Benefits Level II H14B: $40,248.00 + Full State Employee Benefits Travel is occasional. Must possess a valid driver's license and maintain required car insurance. In-person training will be provided. Minimum Qualifications: Level I: Education and Experience requirements consist of two years of clerical office work in a business, public sector, or social work environment; OR an equivalent combination of education and experience, substituting thirty semester hours of college for each year of the required experience. Level II: Education and Experience requirements consist of a bachelor’s degree; OR an associate’s degree plus two years of clerical office work in a business, public sector, or social work environment OR an equivalent combination of education and experience, substituting one additional year of experience in professional business, public sector, or social work environment for each year of the bachelor’s degree. OR two (2) years of experience as a Family Services Specialist. Must attend all mandatory training, including a two-week training academy held in Norman, OK. (Travel and lodging paid) *Preference may be given to applicants with previous call center experience. This position is designed for telework/work from home; however, the employee will be training in an office setting (in person) for the first 120 days and will be evaluated on performance before working from home full time. All telework positions are subject to Agency Director approval. Job Responsibilities This position is for a customer service eligibility specialist who will provide world-class service to clients of Adult and Family Services. The ideal candidate would demonstrate customer service, flexibility, and organizational skills while working in a fast-paced environment. Responsibilities include interviewing, processing electronic applications and renewals for all AFS programs (SNAP, CHILD CARE, and MEDICAL), while interpreting and applying policy and procedures, providing clear documentation of casework, and independently performing complex tasks. The employee will provide first-contact resolution for clients who prefer to conduct business through our virtual eligibility center or online platforms. All customer contact is handled primarily via phone, with incoming and outgoing calls. __________ If you have questions, please contact DHS.Careers@okdhs.org OKDHS is a Fair Chance Employer. This is a position in the Oklahoma Civil Service Announcement Number: 26-BB146 83002308/JR62698, 8301241793/JR62699

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Responsibilities

The specialist provides customer service and eligibility determinations for AFS programs including SNAP, Child Care, and Medical. Responsibilities include interviewing clients via phone and processing electronic applications and renewals.