Family Services Specialist I/II at Oklahoma DHS

Tulsa, Oklahoma, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Jun, 26

Salary

40248.0

Posted On

08 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Flexibility, Organizational Skills, Interviewing, Processing Electronic Applications, Processing Renewals, Policy Interpretation, Procedure Application, Documentation, Complex Task Performance, First Contact Resolution, Phone Communication

Industry

Civic and Social Organizations

Description

Family Services Specialist I/II This position is located in Tulsa, Oklahoma. Annual Salary: Level I H14A: $37,440.00 + Full State Employee Benefits Level II H14B: $40,248.00 + Full State Employee Benefits Travel is occasional. Must possess a valid driver's license and maintain required car insurance. In-person training will be provided. Minimum Qualifications: Level I: Education and Experience requirements consist of two years of clerical office work in a business, public sector, or social work environment; OR an equivalent combination of education and experience, substituting thirty semester hours of college for each year of the required experience. Level II: Education and Experience requirements consist of a bachelor’s degree; OR an associate’s degree plus two years of clerical office work in a business, public sector, or social work environment OR an equivalent combination of education and experience, substituting one additional year of experience in professional business, public sector, or social work environment for each year of the bachelor’s degree. OR two (2) years of experience as a Family Services Specialist. Preference Statement Preference may be given to applicants with previous call center experience. _____ Must attend all mandatory training including a two-week training academy held in Norman, OK. (Travel and lodging paid) This position is designed for telework/work from home however, the employee will be training in an office setting (in person) for the first 120 days and evaluated on performance before working from home full time. All telework positions are subject to Agency Director approval. Job Responsibilities This position is for a customer service eligibility specialist who will provide world-class service to clients of Adult and Family Services. The ideal candidate would demonstrate customer service, flexibility, and organizational skills while working in a fast-paced environment. Responsibilities include interviewing, processing electronic applications and renewals for all AFS programs (SNAP, CHILD CARE, and MEDICAL), while interpreting and applying policy, and procedures, providing clear documentation of casework, and independently performing complex tasks. The employee will provide first contact resolution for clients who prefer to conduct business through our virtual eligibility center or online platforms. All customer contact is handled primarily via phone incoming and outgoing calls. Various set work schedules available. __________ If you have questions, please contact DHS.Careers@okdhs.org OKDHS is a Fair Chance Employer. This is a position in the Oklahoma Civil Service Announcement Number: 26-KM049 83004470/JR56536, 83003441/JR56535

Responsibilities

This role involves serving as a customer service eligibility specialist, providing world-class service to clients of Adult and Family Services. Responsibilities include interviewing clients, processing electronic applications and renewals for AFS programs like SNAP, Child Care, and Medical, while interpreting policy and providing clear documentation.