• 519278
• Varsity Lakes, QLD, 4227
• Customer and Marketing
• Permanent Full time
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JOIN ONE OF AUSTRALIA’S LARGEST LEADING EARLY EDUCATION PROVIDERS!

At G8 Education, we’re on a mission to shape the future! With 400+ early education and care centres under 21 brands, our 10,000+ dedicated team members nurture over 42,000 children every day.
Our purpose is to create the foundations for learning, for life. This vision comes alive through our exceptional educators and teachers, guided by strong leadership teams.
As an ASX listed growth company, we’re committed to empowering, rewarding, and supporting every team member – from our centre educators to our leadership and support team.

• Deliver high quality customer service in a high-volume contact centre environment, servicing families between 7am-7pm Monday to Friday
• Support families over the phone, live chat and via email, providing initial advice on the G8 early learning centre that will suit their needs and arranging centre tours
• Outbound calls to assist families through the early learning and care enrolment process to ensure our families are ready to start in centre
• Record and maintain our customer enquiries database within our CRM
• Understanding and application of G8 Education policy, legislation, the Federal Government’s childcare subsidy and associated processes to effectively respond to customer needs
• Work across multiple technology platforms and databases
• Identify and escalate complex enquiries
• Liaise with our centre network to enhance the quality of support provided to our families and centre