JOB DESCRIPTION:

Family Support Specialist

JOB SUMMARY:

The Family Support Specialist, in collaboration with the Director of Operations, is responsible for supporting the day-to-day operations of the Ronald McDonald House of Providence. This includes but is not limited to overseeing family intake and stay experience, data entry, volunteer services, overseeing Group and Activity Volunteering, including RMHCNE Meals with Love Program.

KNOWLEDGE, SKILL AND EXPERIENCE:

· A passion for and commitment to helping patients and their families in a housing program environment.
· Bachelor’s degree, preferred.
· Three to five years of experience in a non-profit setting.
· Bilingual (Spanish/English) preferred
· Ability to handle sensitive and confidential situations.
· A commitment to an inclusive, diverse, and compassionate environment.
· Ability to work cooperatively in a small staff-team structure.
· Proficient skills including familiarity with Microsoft Office including Microsoft Outlook, Calendar and Teams.

• Supporting the Director of Operationsin overseeing volunteer programs and guest stays.
• Promoting House values, mission, and a supportive atmosphere for all staff, volunteers, and families following the HR manual, Operations Manual and the General Administrative Practices and Guidelines.
• Assisting the Providence House data inputs and reports generated on House databases.
• Assisting with the daily responsibilities of the House to guarantee the House always operates at the highest standards.
• Supervise, recruit, schedule, and train the Meals with Love, Group Volunteer, and Activity Volunteers – providing in-person support.
• Confirming all House procedures, policies, and guidelines are closely followed to secure the safety of all families, volunteers, and staff.
• Communicate activities with guest families staying at the House.
• Inspect, clean, and organize all areas of the House including guest rooms to ensure a proper and professional appearance.
• Work with all volunteers to ensure the highest level of customer service and consistent operations of the House.