JOB DESCRIPTION

Position Summary
Orlando Health is seeking Family Support Specialists to join the Healthy Families team in Orange and Osceola Counties. Under the supervision of the Family Support Worker Supervisor, this role optimizes the home environment for the physical, mental, and emotional well-being of children who are at risk of being abused or neglected, assisting in strengthening the parent-child relationship by improving parenting skills, reducing family stress, and meeting needs of parents. Service provision in this position is primarily field based in the clients’ homes. Bilingual in Spanish and Creole highly preferred due to current population and census.
Service provision in this position is primarily field based in the clients’ homes. Client homes will be located in Orange and Osceola Counties.

EDUCATION/TRAINING

High School diploma or its equivalent is required and Bachelor’s Degree preferred

EXPERIENCE

• One (1) year of experience working in supporting families, reducing family stress, and teaching positive parent-child interaction skills is required. Experience can have been gained through previous employment or related activities.
• Must demonstrate a knowledge of and belief in a non-violent approach to disciplining children.
• Must demonstrate a knowledge of child development, family dynamics, family problems, and stresses of parenting.
• Experience in working with or providing services to children and families, demonstrating an acceptance of individual differences and experiences. Shows a willingness to work with culturally diverse populations present among the site’s target population and is open to reflective practice (i.e., has capacity for introspection, communicates awareness of self in relation to others, recognizes value of supervision, etc.).

• Works with individual clients, providing services to them during home visits.
• Establishes and maintains a trusting relationship with at-risk families by providing regular client contact through home visits.
• Maintains a quarterly home completion rate of at least 80% as required by Healthy Families America (HFA) Standards and Healthy Families Florida (HFF).
• Performs developmental assessments according to the intervals needed and completes the documentation in a timely manner.
• Maintains all outcomes measures at the required levels.
• Develops individual case plan with goals, objectives, and activities to meet client needs.
• Performs follow-up on Family Goal Plans, Child Development assessments and any community referrals given to clients.
• Applies knowledge of familial issues to increase positive interaction between the children and parenting partners.
• Helps parents learn problem solving and coping skills by providing curriculum materials/guidance and/or by providing referrals to appropriate community agencies.
• Assists families on their caseload, as well as those on their team’s caseload, by assisting parents in scheduling and attending appointments for doctors, social service agencies, and other necessary services. Ensures that the team can meet or exceed their required outcomes.
• Demonstrates familiarity with community resources and accesses them appropriately to meet the needs of families.
• Records client observations and activities as required in a complete and concise manner within the required twenty-four-hour period.
• Demonstrates the necessary flexibility to accommodate varying schedules, including early mornings, nights, and weekends as required.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state, and local standards.
• Maintains compliance with all Orlando Health policies and procedures.