Job Title: Family Support Worker
Duration: Permanent
Salary: £12.21 per hour
Hours: 5 hours per week (Sundays 12.30-4.30pm)
Location: HMP Wakefield

PURPOSE OF THE POST

Based primary in the visit centre at HMP Wakefield. The post-holder will work as part of a team to provide practical and emotional advice and support to all visitors.
Work as part of a team to the wider POPS’ staff team, to ensure that children visiting enjoy a wide range of play activities and experiences on visit session and also on scheduled family day events, to improve the quality of the prison visiting experience for children. In addition, the post holder will prepare a range of tabletop activities for older children to engage in with their parent/carer and the person they are visiting.
In addition, the post holder will operate the tea bar refreshment service in the prison visit hall. The post holder will sell and serve a range of hot and cold snacks and drinks to prisoners and visitors attending weekly visit sessions, maintain cleanliness of the refreshment area and collate stock take and ordering.

TASKS

• Meet and greet all visitors to the establishment.
• Ensure a friendly and welcoming environment for visitors.
• Provide practical and emotional support to prisoners and their families.
• To maintain confidentiality and security of information.
• Update notice boards and information stands with relevant information of relevance as directed.
• Carry out administrative tasks in respect of booking in visitors, including check visitor ID documentation where required.
• Liaison with prison staff, including visits and security staff to ensure close co-operation in the smooth and efficient reception for of visitors to the prison.
• Access and update POPS’ in house case management system for reporting purposes.
• Serve hot and cold drinks to visitors if required.
• To operate the refreshment area in the prison visit hall
• Sell and serve visitors a range of hot and cold snacks and drinks
• Ensure stock availability carrying out weekly stock checks and submitting stock orders.
• Manage sales transactions, including daily till reconciliations
• Work flexibly on rota/shift basis. Including weekend and bank holiday
• Carry out any other work related duties as requested by POPS’ Family Service Manager
• Operate within the required Health and Safety legislation for food service outlets
• Comply with POPS and Prison Policies and Procedures
• Assist with arrangement and delivery of Family Forums when required.
• Comply with POPS and Prison policies and procedures, including Security, Health and Safety and Safeguarding.
• Participate in training relevant to the post.
• Undertake any other relevant duties as requested by Family Engagement worker .
• Flexible approach to the role, including working weekdays and weekends on a rota basis.
• Ensure age-appropriate play activities are available and supervised on all visit sessions and additional family day/ special visit events.
• Arrange and implement a programme of varied play activities, taking into account the needs and ages of the children visiting the prison.
• Ensure that all play activities are fully planned and set out before children access the play area.
• Plan and evaluate each day’s activities as well as setting up and packing away any equipment.
• Maintain hygiene of equipment through regular cleaning.
• Comply with POPS and Prison Policy and Procedures, including Health & Safety and Safeguarding requirements.
• Attend regular supervision sessions with your line manager.
• Participate in training, relevant to the post as required.
• Undertake other duties as requested by the Family Engagement Worker
  Job Types: Part-time, Permanent
  Pay: £12.21 per hour
  Work Location: In perso