Fan Hub Customer Service Supervisor at Melbourne and Olympic Parks Trust

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

08 Oct, 26

Salary

0.0

Posted On

10 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Customer Service, Retail Operations, POS Systems, Stock Management, Inventory Control, Problem Solving, Organizational Skills, Communication, Queue Management, Visitor Flow Management, Staff Training, Stakeholder Management, Event Operations, Merchandising, Conflict Resolution

Industry

Events Services

Description

Fan Hub Supervisor Melbourne, VIC Casual ABOUT US Melbourne Park is an iconic, multi-venue, world-renowned precinct that delivers hundreds of diverse sport, entertainment, and community events each year, including one of only four tennis Grand Slams in the world – the Australian Open. Melbourne Park includes Rod Laver Arena, John Cain Arena, Margaret Court Arena, AAMI Park and Centrepiece. Set to open in August 2026, the Melbourne Park Fan Hub is an exciting new destination designed to enhance the visitor experience, offering ticketing support, merchandise and event information in the heart of the precinct. ABOUT THE ROLE We are seeking a customer-focused Fan Hub Supervisor to support the day-to-day operation of the Melbourne Park Fan Hub. Reporting to the Fan Hub Manager, you will lead frontline operations, support retail activities and supervise Customer Service Assistants to deliver exceptional visitor experiences. As second-in-charge, you will be responsible for ensuring the Fan Hub operates efficiently during designated shifts. KEY RESPONSIBILITIES - Supervise the daily operation of the Fan Hub and act as the operational lead when required. - Lead and support Customer Service Assistants to deliver outstanding customer experience. - Support retail operations, including POS transactions, stock management, merchandising and inventory control. - Provide accurate information and assistance to visitors regarding Melbourne Park, events and precinct services. - Assist with customer enquiries, issue resolution, queue management and visitor flow. - Support staff onboarding, training and day-to-day supervision. - Assist in the delivery of activations, promotions and fan engagement initiatives. ABOUT YOU You are a proactive and customer-focused leader who enjoys working in a fast-paced environment, liaising with key stakeholders and creating exceptional visitor experiences. You have: - Experience in retail, customer service, hospitality, tourism, visitor services or event operations. - Experience leading or supervising frontline teams. - Strong customer service, communication, problem-solving and organisational skills. - Experience with POS systems, stock handling and retail operations. - Strong organisational skills and the ability to manage competing priorities. - Flexibility to work across a rotating roster, including evenings, weekends and event days. WHAT WE OFFER To deliver world-class events with world-class customer experiences – for every person, every event, every time – we believe in fostering working environments that support our staff to thrive both personally and professionally. If you want your next professional experience to help you master new skills, build meaningful relationships, and contribute to unforgettable events on a 42-hectare precinct in the heart of Melbourne, apply now – we can’t wait to meet you! - Ongoing Learning & Development opportunities - Hybrid working arrangements to help you balance work and home responsibilities - Leadership coaching and development available for all team leaders - Generous paid Family & Carers leave scheme, including a staggered return to work plan and check-in days - Free 24/7 safety, wellbeing & medical support for employees and families through our holistic care platform, Sonder - Access to free event tickets through team member ticketing programs, Tickets 2 U and Mystery Guest - Free onsite parking - Ongoing cultural awareness and inclusion education Applications Close: Friday 24th July 2026 You will receive an update on your application, whether you are successful or unsuccessful, via phone or email. Melbourne Park is an equal opportunity employer, and we want to ensure everyone can apply for this role. If you require any reasonable adjustments in order to participate in the recruitment process and/or to perform the essential functions of this role, you can contact the team at peopleandculture@mopt.vic.gov.au. There will also be opportunities to discuss adjustments during the phone screen & interview process if shortlisted. Please note successful applicants will be required to undertake a pre-employment screening. This includes, but is not limited to, a National Police Check and Working with Children Check. Melbourne Park may withdraw an employment offer in the event of an unsatisfactory screening result. Please note Melbourne Park operates a direct sourcing model, so we ask that agencies do not get in touch regarding this vacancy. Melbourne Park values the privacy of every individual's personal information and is committed to protecting personal information. Your personal information is handled in accordance with the Privacy and Data Protection Act 2014 (Vic). For all enquiries regarding this role, contact careers@mopt.vic.gov.au. While we truly value your interest in our opportunities, please note that our recruiters may not be able to respond to individual LinkedIn messages.

Responsibilities

Supervise the daily operations of the Fan Hub and lead Customer Service Assistants to ensure exceptional visitor experiences. Manage retail activities including POS transactions, stock control, and the delivery of fan engagement initiatives.