OUR STORY SO FAR

Founded in 1862, FAO Schwarz is one of the oldest and most iconic toy retailers in the world. Frederick August Otto Schwarz dreamed of a marvelous, bountiful emporium full of extraordinary, one-of-a-kind toys from all over the world. His dream became a reality, and as one of America’s oldest brands, we have provided this wonder to families for more than 160 years.

WHAT YOU HAVE

§ 1+ year experience in a fast-paced premium candy retail or experience-based environment preferred.
§ A love of the FAO brand and a fondness for sweet treats.
§ Excellent communication, collaboration, and interpersonal ability.
§ Flexible availability in line with a Flagship Retail environment across days, evenings and weekends.
§ Capable of lifting up to 25 pounds, and bending, twisting, and standing for long periods of time.
This job description should not be construed to contain every function/responsibility that may be required to be performed by this role. Employees are required to perform other related functions as assigned.
FAO Schwarz is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
FAO Schwarz strictly prohibits and does not tolerate discrimination against employees, applicants, interns, or any other covered persons, on the basis of age, race, color, religion, creed, national origin including ancestry, ethnicity, sex including pregnancy, gender identity, and transgender status, gender, physical or mental disability, including gender dysphoria and similar gender-related conditions, alienage or citizenship status, military status, including past, current, or prospective service in the uniformed services, genetic information, predisposing genetic characteristics, marital status, partnership status, domestic violence victim status, familial status, actual or perceived sexual orientation, unemployment status, caregiver status, credit history, salary history, or any other category protected by applicable federal, state and local laws, with respect to hiring, promotion, discipline, firing, compensation, benefits, or other terms, conditions or privileges of employment.
If you need a reasonable accommodation in the application or hiring process, or during the course of your employment, please contact the Director of Human Resources at teamsupport@fao.com.
Apply online at faoschwarz.com/pages/careers; Indeed.com; or GetHired.com
FAO Schwarz is an EEO employer - M/F/Vets/Disable

Guest

• Be the go-to representative for FAO Schweetz and partner with leadership to escalate concerns or issues within your department.
• Handle POS transactions, adhering to policies and procedures to accurately process each transaction for the guest.
• Build authentic connections with guests to build rapport and relationships during their visit, at times handling multiple guests simultaneously.
• Be able to adapt your style to engage both children and adults as they visit us in the store.
• Demonstrate great selling techniques to meet or exceed sales goals and KPIs.
• Ensure stock and cleanliness levels are maintained to a high standard to ensure a positive, safe guest experience.

Team

• Make recommendations to evolve and innovate the department to excite our guests.
• Share expertise with colleagues to help elevate experiences for our guests.
• Be able to flex outside the department as needed to support the wider store team.

Store

• Demonstrate a depth of product knowledge in FAO Schweetz and general knowledge of the store at large.
• Maintain good understanding of store layout and local area to be able to effectively and accurately handle guest queries.
• Demonstrate an understanding of merchandising principles in order to maintain the department layout and planograms
• Maintain a strong understanding of inventory levels in your areas and support with stock refilling, visual displays, and other product tasks as needed.
• Complete daily assigned administrative tasks to ensure all supplies and products are available to fulfill sales.
• Escalate any maintenance issues that may prevent delivering a positive guest experience as planned.
• Ability to comply with all company policies and procedures including safety, food handling, loss prevention, and emergency procedures.